How to remove .Hex911 File Virus and restore locked files

Delete .Hex911 File Virus from infected OS

.Hex911 File Virus is described as ransomware type infection that is classified as ransomware and was discovered by Michael Gillespie. This dubious malware can easily enter into your system without having your permission and then add “.hex911” extension as suffix to the end of your filenames and makes it completely unusable. For example, a file named “1.jpg” would appear as “1.jpg.hex911” after extension. This dubious malware uses powerful encryption methods to lock files on infected PC. Further, it is mainly designed to encrypt the data of infected computer and demand payment for the decryption. When you will open this infectious files, it clearly says that all your files been encrypted with unique ID which is your personal ID.

Details about .Hex911 File Virus

After finishing this process, a ransom note is displayed as a pop-up window in text file named “HOW TO DECRYPT FILES.txt” and dropped it on your desktop which notifies you about encryption. The created pop-up window states user that all their files have been encrypted and you are instructed to pay 1400 USD in Bitcoin cryptocurrency. It will try to convince you that there is no other way you can get your files back. In order to get decryption key users are advised to establish the contact from the cyber criminals who is behind this infection. Furthermore, it will also offer a free testing of the decryption key after which you will surely be eager to decrypt all your files.

Apart from above mentioned details, users are also advised not to rename encrypted files using third party tool/software otherwise it may cause permanent data damage. It will also provide you sometime to pay money that is within 72 hours after encryption otherwise the price of key will be doubled. But in reality this virus has no intention to unlock your files, it is only aimed to extort your money. Further, in many cases of ransomware infections it has been seen that decryption is impossible without the involvement of people who is behind ransomware attack. Often despite paying money victims do not receive promised decryption tools. Therefore, they notice that their data remain encrypted and worthless. Due to this, users are advised not to pay money to hackers and fulfill any of their demands.

Text presented in the ransom note:

Device ID: –
Don’t Worry
Device files are currently encrypted which is impossible
You only get it now when you pay $ 1,400 in BTC. You have 4 days to get a discount
Communication ways: –
Email: [email protected]
Account on Telegram : @HEX911 | hxxps://t.me/HEX911
Be careful when contacting us on e-mail, check your junk mailbox
WALLET BTC: 1AxiJAhH3BnLg4ht6SfcH21BZzzoA5mXWX
*Note Files are removed within half an hour after the money transfer process and do not tamper with device hint files or settings
Because if it is tampered with, we will not be able to recover your files
Payment only via #Bitcoin cryptocurrency#
You have some attempts to enter the password incorrectly after which the device is locked permanently and all data is erased
* How to decrypt files:
1-Save device ID first message

2-Transfer money on encrypted wallet
3-Send the Device ID to an email

4-You will be sent the key and full steps after a quarter of an hour to half an hour maximum
All rights reserved: HEX911.

Distribution methods of .Hex911 File Virus:

Ransomware and other malware primarily infiltrate into your computer through illegal activation tools, Trojans, spam campaigns, illegitimate updates and dubious download sources. The most important methods among them are spam emails that contain malicious files or attachments. Simply said, it is designed to trick people into downloading and installing malware. Trojans are a type of malware that cause chain infections. Illegal activation tools can download or install malicious programs instead of activating licensed software. Fake software updater infect computer by exploiting weaknesses of outdated programs or by simply installing malware rather than any updates.

Last but not the least, malicious content can be unintentionally downloaded from untrustworthy channels like third party installer, unofficial pages, peer to peer networks and other similar sources. So, you are advised to be very cautious while downloading and installing any program as well as surfing online. Avoid clicking on malicious links as well as visiting on pornographic websites. Always install reputable antivirus software and keep it updated and enabled to avoid malware as well as ransomware infections.

Remove .Hex911 File Virus and recover encrypted files:

In order to restore encrypted files, first of all users are advised to remove .Hex911 File Virus completely and safely from the system. To do so, you can use some reliable antivirus removal tool such as Spyhunter that can eliminate infiltrated malware automatically from the infected system. After that, you can easily restore your files by using backup if available. In case, backup files are not found you can use third party data recovery tool.

Threat summary

Name: .Hex911 File Virus

Type: Ransomware, Cryptovirus

Extension: .Hex911 or .Bot

Ransom demanding message: text presented in pop-up window and HOW TO DECRYPT FILES.txt

Ransom Amount: 14000 USD in Bitcoin cryptocurrency

Cyber Criminal Contact: [email protected] and @HEX911 (Telegram)

Symptoms: Cannot open files stored on your computer, previously functional files now have a different extension. A ransom demand message is displayed on your desktop. Cyber criminals demand payment of a ransom (usually in Bitcoin) to unlock your files.

Distribution methods: Infected email attachments (macros), torrent websites, malicious ads.

Damage: All files are encrypted and cannot be opened without paying a ransom. Additional password-stealing Trojans and malware infections can be installed together with a ransomware infection.

Removal: Use Spyhunter to remove .Hex911 File Virus completely from the computer or go through given below removal instructions.

Antimalware Details And User Guide

Click Here For Windows

Click Here For Mac

Step 1: Remove .Hex911 File Virus through “Safe Mode with Networking”

Step 2: Delete .Hex911 File Virus using “System Restore”

Step 1: Remove .Hex911 File Virus through “Safe Mode with Networking”

For Windows XP and Windows 7 users: Boot the PC in “Safe Mode”. Click on “Start” option and continuously press on F8 during the start process until the “Windows Advanced Option” menu appears on the screen. Choose “Safe Mode with Networking” from the list.

Now, a windows homescreen appears on the desktop and work-station is now working on “Safe mode with networking”.

For Windows 8 Users: Go to the “Start Screen”. In the search results select settings, type “Advanced”. In the “General PC Settings” option, choose “Advanced startup” option. Again, click on the “Restart Now” option. The work-station boots to “Advanced Startup Option Menu”. Press on “Troubleshoot” and then “Advanced options” button. In the “Advanced Option Screen”, press on “Startup Settings”. Again, click on “Restart” button. The work-station will now restart in to the “Startup Setting” screen. Next is to press F5 to boot in Safe Mode in Networking.

For Windows 10 Users: Press on Windows logo and on the “Power” icon. In the newly opened menu, choose “Restart” while continuously holding “Shift” button on the keyboard. In the new open “Choose an option” window, click on “Troubleshoot” and then on the “Advanced Options”. Select “Startup Settings” and press on “Restart”. In the next window, click on “F5” button on the key-board.

Step 2: Delete .Hex911 File Virus using “System Restore”

Log-in to the account infected with .Hex911 File Virus. Open the browser and download a legitimate anti-malware tool. Do a full System scanning. Remove all the malicious detected entries.

In case if you cannot start the PC in “Safe Mode with Networking”, Try using “System Restore”

• During the “Startup”, continuously press on F8 key until the “Advanced Option” menu appears. From the list, choose “Safe Mode with Command Prompt” and then press “Enter”

• In the new opened command prompt, enter “cd restore” and then press “Enter”.

• Type: rstrui.exe and Press “ENTER”

• Click “Next” on the new windows

• Choose any of the “Restore Points” and click on “Next”. (This step will restore the work-station to its earlier time and date prior to .Hex911 File Virus infiltration in the PC.

• In the newly opened windows, press on “Yes”.

Once your PC gets restored to its previous date and time, download the recommended anti-malware tool and perform a deep scanning in order to remove .Hex911 File Virus files if they left in the work-station.

In order to restore the each (separate) file by this ransomware, use “Windows Previous Version” feature. This method is effective when “System Restore Function” is enabled in the work-station.

Important Note: Some variants of .Hex911 File Virus delete the “Shadow Volume Copies” as well hence this feature may not work all the time and is applicable for selective computers only.

How to Restore Individual Encrypted File:

In order to restore a single file, right click on it and go to “Properties”. Select “Previous Version” tab. Select a “Restore Point” and click on “Restore” option.

In order to access the files encrypted by .Hex911 File Virus, you can also try using “Shadow Explorer”. In order to get more information on this application, press here.

Important: Data Encryption Ransomware are highly dangerous and it is always better that you take precautions to avoid its attack on your work-station. It is advised to use a powerful anti-malware tool in order to get protection in real-time. With this help of “SpyHunter”, “group policy objects” are implanted in the registries in order to block harmful infections like .Hex911 File Virus.

Also, In Windows 10, you get a very unique feature called “Fall Creators Update” that offer “Controlled Folder Access” feature in order to block any kind of encryption to the files. With the help of this feature, any files stored in the locations such as “Documents”, “Pictures”, “Music”, “Videos”, “Favorites” and “Desktop” folders are safe by default.

It is very important that you install this “Windows 10 Fall Creators Update” in your PC to protect your important files and data from ransomware encryption. The more information on how to get this update and add an additional protection form rnasomware attack has been discussed here.

How to Recover the Files Encrypted by .Hex911 File Virus?

Till now, you would have understood that what had happed to your personal files that got encrypted and how you can remove the scripts and payloads associated with .Hex911 File Virus in order to protect your personal files that has not been damaged or encrypted until now. In order to retrieve the locked files, the depth information related to “System Restore” and “Shadow Volume Copies” has already been discussed earlier. However, in case if you are still unable to access the encrypted files then you can try using a data recovery tool.

Use of Data Recovery Tool

This step is for all those victims who have already tries all the above mentioned process but didn’t find any solution. Also it is important that you are able to access the PC and can install any software. The data recovery tool works on the basis of System scanning and recovery algorithm. It searches the System partitions in order to locate the original files which were deleted, corrupted or damaged by the malware. Remember that you must not re-install the Windows OS otherwise the “previous” copies will get deleted permanently. You have to clean the work-station at first and remove .Hex911 File Virus infection. Leave the locked files as it is and follow the steps mentioned below.

Step1: Download the software in the work-station by clicking on the “Download” button below.

Step2: Execute the installer by clicking on downloaded files.

Step3: A license agreement page appears on the screen. Click on “Accept” to agree with its terms and use. Follow the on-screen instruction as mentioned and click on “Finish” button.

Step4: Once the installation gets completed, the program gets executed automatically. In the newly opened interface, select the file types that you want to recover and click on “Next”.

Step5: You can select the “Drives” on which you want the software to run and execute the recovery process. Next is to click on the “Scan” button.

Step6: Based on drive you select for scanning, the restore process begins. The whole process may take time depending on the volume of the selected drive and number of files. Once the process gets completed, a data explorer appears on the screen with preview of that data that is to be recovered. Select the files that you want to restore.

Step7. Next is to locate the location where you want to saver the recovered files.