How To Remove Hex911 ransomware and Decrypt Files

Know How to Restore Data from Hex911 ransomware

Hex911 ransomware is a vicious file encrypting virus that main work is to encrypt files on infected PC, prohibit victims from accessing their files and force them to pay ransom money. If you’re System files got infected by this file encrypting virus? Are you unable to access any files? Then read this guide carefully till the end to remove Hex911 ransomware and restore files.

Know about Hex911 ransomware:

Hex911 ransomware is recently detected file encryption virus that belongs to the Ransomware family. It is able to lock down all version Windows based Operating System and encrypt all kind of files. It has been discovered by the team of cyber hacker with the sole motive to extort huge ransom money by the phishing innocent users. It silently get enters into your System and hide deep into the target System.  Once installed first of all it encrypt all your stored files including word, documents, text, images, pictures, audios, videos and so on by the using strong encryption algorithm AES and RSA . after successfully encryption it add “.hex911” extension  at the end of files name. It creates a  ransom note “HOW TO DECRYPT FILES.txt” text files, and drops on the desktop screen.

Text presented in Hex911 ransomware‘s ransom notes (pop-up and “HOW TO DECRYPT FILES.txt)”:

Device ID: –

Don’t Worry

Device files are currently encrypted which is impossible

You only get it now when you pay $ 1,400 in BTC. You have 4 days to get a discount

Communication ways: –

Email: [email protected]

Account on Telegram : @HEX911 | hxxps://t.me/HEX911

Be careful when contacting us on e-mail, check your junk mailbox

WALLET BTC: 1AxiJAhH3BnLg4ht6SfcH21BZzzoA5mXWX

*Note Files are removed within half an hour after the money transfer process and do not tamper with device hint files or settings

Because if it is tampered with, we will not be able to recover your files

Payment only via #Bitcoin cryptocurrency#

You have some attempts to enter the password incorrectly after which the device is locked permanently and all data is erased

* How to decrypt files:

1-Save device ID first message

2-Transfer money on encrypted wallet

3-Send the Device ID to an email

4-You will be sent the key and full steps after a quarter of an hour to half an hour maximum

All rights reserved: HEX911.

The ransom message “HOW TO DECRYPT FILES.txt” text files, states that all the victim’s files have been encrypted by the strong encryption algorithm therefore accessing even single file is impossible. In order to decrypt them victim have to pay ransom money $1400 in Bitcoins crypto-currency. Victim has to establish contact with the cyber-criminal via email or Telegram messenger within four days to get the 50% discount.  Victims are alert that they have several attempts to provide the correct decryption decryption ley. If the limit crosses then their System will be locked and the files deleted permanently. Victim can send upto 2 file for free decryption which does not contain any valuable data and not exceed from 1 MB.  They also warned the victim at the end that their device will delete permanently if they try to restore data from third party recovery Software.

 Should Victim Pay Ransom Money:

Victim should not pay ransom money to the hacker because it is not guaranteed that you will get the decryption key after paying the ransom money. This nasty inection demands money through Bitcoins which is completely untraceable. Your will not be able to find the hacker after paying the ransom money. It is also possibilities that the other harmful infection also can get installed into the System. So it is quite risky to pay ransom money to the hackers.

How To Restore files from Hex911 ransomware:

Paying money to the hacker is highly risky for the victim so they should not pay ransom money to the hacker in any way. The only way to restore data from  back up files or third party recovery Software. But before the started this process you have to firstly remove Hex911 ransomware completely from your System.

Threat Summary:

Name    Hex911 virus

Threat Type        Ransomware, Crypto Virus, Files locker

Encrypted Files Extension            .hex911 or .Bot

Ransom Demanding Message    Text presented in the pop-up window and HOW TO DECRYPT FILES.txt

Ransom Amount              14000 USD in Bitcoin cryptocurrency

Cyber Criminal Cryptowallet Address      1AxiJAhH3BnLg4ht6SfcH21BZzzoA5mXWX (Bitcoin)

Cyber Criminal Contact  [email protected] and @HEX911 (Telegram)

Rogue Process Name     LocaleCzterTDBs.exe (process name may vary)

Distribution methods     Infected email attachments (macros), torrent websites, malicious ads.

DamageAll files are encrypted and cannot be opened without paying a ransom. Additional password-stealing trojans and malware infections can be installed together with a ransomware infection.

How Hex911 ransomware infect your PC:

Hex911 ransomware is mostly gets inside into your PC via the spam email attachments, software bundling, and other techniques.  Cyber offender often sends thousands of spam email which contains malicious attachments and suspicious links. Opening files and clicking suspicious links might cause the infiltration of lots of infections. Software bundling is a deceptive trick to promote third party software which contains additional files. While users download and installed freeware program then the additional malicious files also download or installed with them which may leads lots of infections.

How To Prevent the System from Hex911 ransomware:

We are highly advice do not received any mail which comes from unknown sender. Verify the sender name and address before attached any files. Check the grammatical error and spelling mistakes of the body content before open any files. Users must stop the installation of freeware program from third party webpage. Read the installation guide carefully till the end. Check the Custom or Advance options and other similar setting. Scan the PC regularly through the reputable antimalware tool.

Antimalware Details And User Guide

Click Here For Windows

Click Here For Mac

Step 1: Remove Hex911 ransomware through “Safe Mode with Networking”

Step 2: Delete Hex911 ransomware using “System Restore”

Step 1: Remove Hex911 ransomware through “Safe Mode with Networking”

For Windows XP and Windows 7 users: Boot the PC in “Safe Mode”. Click on “Start” option and continuously press on F8 during the start process until the “Windows Advanced Option” menu appears on the screen. Choose “Safe Mode with Networking” from the list.

Now, a windows homescreen appears on the desktop and work-station is now working on “Safe mode with networking”.

For Windows 8 Users: Go to the “Start Screen”. In the search results select settings, type “Advanced”. In the “General PC Settings” option, choose “Advanced startup” option. Again, click on the “Restart Now” option. The work-station boots to “Advanced Startup Option Menu”. Press on “Troubleshoot” and then “Advanced options” button. In the “Advanced Option Screen”, press on “Startup Settings”. Again, click on “Restart” button. The work-station will now restart in to the “Startup Setting” screen. Next is to press F5 to boot in Safe Mode in Networking.

For Windows 10 Users: Press on Windows logo and on the “Power” icon. In the newly opened menu, choose “Restart” while continuously holding “Shift” button on the keyboard. In the new open “Choose an option” window, click on “Troubleshoot” and then on the “Advanced Options”. Select “Startup Settings” and press on “Restart”. In the next window, click on “F5” button on the key-board.

Step 2: Delete Hex911 ransomware using “System Restore”

Log-in to the account infected with Hex911 ransomware. Open the browser and download a legitimate anti-malware tool. Do a full System scanning. Remove all the malicious detected entries.

In case if you cannot start the PC in “Safe Mode with Networking”, Try using “System Restore”

• During the “Startup”, continuously press on F8 key until the “Advanced Option” menu appears. From the list, choose “Safe Mode with Command Prompt” and then press “Enter”

• In the new opened command prompt, enter “cd restore” and then press “Enter”.

• Type: rstrui.exe and Press “ENTER”

• Click “Next” on the new windows

• Choose any of the “Restore Points” and click on “Next”. (This step will restore the work-station to its earlier time and date prior to Hex911 ransomware infiltration in the PC.

• In the newly opened windows, press on “Yes”.

Once your PC gets restored to its previous date and time, download the recommended anti-malware tool and perform a deep scanning in order to remove Hex911 ransomware files if they left in the work-station.

In order to restore the each (separate) file by this ransomware, use “Windows Previous Version” feature. This method is effective when “System Restore Function” is enabled in the work-station.

Important Note: Some variants of Hex911 ransomware delete the “Shadow Volume Copies” as well hence this feature may not work all the time and is applicable for selective computers only.

How to Restore Individual Encrypted File:

In order to restore a single file, right click on it and go to “Properties”. Select “Previous Version” tab. Select a “Restore Point” and click on “Restore” option.

In order to access the files encrypted by Hex911 ransomware, you can also try using “Shadow Explorer”. In order to get more information on this application, press here.

Important: Data Encryption Ransomware are highly dangerous and it is always better that you take precautions to avoid its attack on your work-station. It is advised to use a powerful anti-malware tool in order to get protection in real-time. With this help of “SpyHunter”, “group policy objects” are implanted in the registries in order to block harmful infections like Hex911 ransomware.

Also, In Windows 10, you get a very unique feature called “Fall Creators Update” that offer “Controlled Folder Access” feature in order to block any kind of encryption to the files. With the help of this feature, any files stored in the locations such as “Documents”, “Pictures”, “Music”, “Videos”, “Favorites” and “Desktop” folders are safe by default.

It is very important that you install this “Windows 10 Fall Creators Update” in your PC to protect your important files and data from ransomware encryption. The more information on how to get this update and add an additional protection form rnasomware attack has been discussed here.

How to Recover the Files Encrypted by Hex911 ransomware?

Till now, you would have understood that what had happed to your personal files that got encrypted and how you can remove the scripts and payloads associated with Hex911 ransomware in order to protect your personal files that has not been damaged or encrypted until now. In order to retrieve the locked files, the depth information related to “System Restore” and “Shadow Volume Copies” has already been discussed earlier. However, in case if you are still unable to access the encrypted files then you can try using a data recovery tool.

Use of Data Recovery Tool

This step is for all those victims who have already tries all the above mentioned process but didn’t find any solution. Also it is important that you are able to access the PC and can install any software. The data recovery tool works on the basis of System scanning and recovery algorithm. It searches the System partitions in order to locate the original files which were deleted, corrupted or damaged by the malware. Remember that you must not re-install the Windows OS otherwise the “previous” copies will get deleted permanently. You have to clean the work-station at first and remove Hex911 ransomware infection. Leave the locked files as it is and follow the steps mentioned below.

Step1: Download the software in the work-station by clicking on the “Download” button below.

Step2: Execute the installer by clicking on downloaded files.

Step3: A license agreement page appears on the screen. Click on “Accept” to agree with its terms and use. Follow the on-screen instruction as mentioned and click on “Finish” button.

Step4: Once the installation gets completed, the program gets executed automatically. In the newly opened interface, select the file types that you want to recover and click on “Next”.

Step5: You can select the “Drives” on which you want the software to run and execute the recovery process. Next is to click on the “Scan” button.

Step6: Based on drive you select for scanning, the restore process begins. The whole process may take time depending on the volume of the selected drive and number of files. Once the process gets completed, a data explorer appears on the screen with preview of that data that is to be recovered. Select the files that you want to restore.

Step7. Next is to locate the location where you want to saver the recovered files.