Tips to Remove MS-Windows Support Alert POP-UP Scam from Browser
MS-Windows Support Alert POP-UP Scam represents a replica webpage of official Microsoft website. It presents itself as a technical support webpage from Microsoft. On the targeted PC, it continuously triggers fake notifications informing you about some kind of problem with the computer. It urges you to resolve the issue by taking assistance from the provided call support number. Remember that there are cyber-criminals behind this kind of spam message and their ultimate aim is to trick you spend money on useless services. Sometime they try to convince you to download the recommended software in order to get remote access on the infected work-station.
In particular case of MS-Windows Support Alert POP-UP Scam, there are two variant differentiated by their color design and tech support number. In either of the website pop-up, they try to convince you that a spyware or malware has been detected and there is a huge threat for your personal and financial data. You are asked to call on any either +1-888-630-3830 or +61-1800-875-294 to get technical help. When you contact to the technician by calling on given number, the scammers who receive the call tries to convince you to pay for technical support services or software download they are offering.
In some cases, they ask you to allow them to access you work-station remotely. When you agree, they primarily download data-theft software and key-loggers in order to steal your highly sensitive information including login credentials, bank account details and so on.
The alerts related to MS-Windows Support Alert POP-UP Scam should be ignored. In case if the alerts appears regularly then this means that potentially unwanted program already present in the work-station. When you examine the browser properly, you would notice so many unwanted changes in its settings. In most of the time, the browser gets freeze so that the alert scam page cannot be closed and a kind of panic is created.
PUA is a kind of browser-hijacker that are especially designed to triggers this kind of misleading alerts, open untrustworthy webpage, and serve aggressive ads and pop-ups. They can collect personal details as well related to Online browsing activities, IP address, goe-location and so on. They help the associated cyber-criminals to make money by delivering customized ads and pop-ups based on uses search history and other related pattern.
Remember that MS-Windows Support Alert POP-UP Scam is projected as a service provided by Microsoft but it has no relation with Microsoft in reality. You are mostly likely seeing such bogus alerts because you have accidentally downloaded some kind of PUPs or malware infection in the work-station.
Text Presented by MS-Windows Support Alert POP-UP Scam
The server is asking for your user name and password.
That server also reports: “Suspicious movement distinguished on
you IP address because of a spyware introduced in you PC. Call
us for any help. Your information is at a Serious risk. There is a
Computer framework record missing because of some Harmful
malware infection Debug Malware error (code 0x80093acf). Call
Immediately to correct the issue. Please do not Open web browser
or make any changes for your Security Issue to avoid data loss &
Corrupt system files & drivers, Call immediately to save Hard disk
failure & Data loss. This Harmful malware is affecting your online
information & can Track Financial Activity Contact Certified
Technicians. Call Helpline @ +1-888-630-3830 for any help”.”
How PC Gets Infected with PUPs that Triggers Misguiding alerts and scams
PUPs are circulated over internet through spam ads networks. The deceiving ads are displayed on websites related to porn, gambling, Online dating etc. On interaction with these ads, some scripts are executed in the background. Download of programs especially freeware and shareware from untrusted sources also leads to PUAs attack. Very often they have additional attachments promoted as offers. This additional file could be a malware script.
Some Protection Tips (Avoid PUPs Attack)
It is always advised to choose advance or custom installation option so that hidden offers or attachments could get detected and you could stop its secret installation manually. Be careful regarding sharing networks such as torrents, eMule etc. It is better that you don’t use any untrusted or unofficial source to download any program. Don’t visit doubtful website or webpage that offers unrealistic schemes and offers. They misguide you by opening multiple webpage at a time and eventually trick you for unwanted installation, download and so on. Keep your browse clean and don’t use unnecessary plug-ins, add-ons etc. Upgrade the PC security settings and use a powerful anti-malware tool that provide protection in real-time.
Antimalware Details And User Guide
Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.
Google Chrome (PC)
- Go to right upper corner of the screen and click on three dots to open the Menu button
- Select “Settings”. Scroll the mouse downward to choose “Advanced” option
- Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
- Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option
Google Chrome (Android)
- Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
- Scroll down further to click on “site settings” and then press on “notifications” option
- In the newly opened window, choose each suspicious URLs one by one
- In the permission section, select “notification” and “Off” the toggle button
- On the right corner of the screen, you will notice three dots which is the “Menu” button
- Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
- Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
- In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”
- In the Internet Explorer window, select the Gear button present on the right corner
- Choose “Internet Options”
- Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
- Select all the suspicious URLs one by one and click on the “Remove” option
- Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
- Scroll down and select “Settings”
- Scroll down further to choose “view advanced settings”
- In the “Website Permission” option, click on “Manage” option
- Click on switch under every suspicious URL
- On the upper right side corner, click on “Safari” and then select “Preferences”
- Go to “website” tab and then choose “Notification” section on the left pane
- Search for the suspicious URLs and choose “Deny” option for each one of them
Manual Steps to Remove MS-Windows Support Alert POP-UP Scam:
Remove the related items of MS-Windows Support Alert POP-UP Scam using Control-Panel
Windows 7 Users
Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”
Windows XP Users
Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option
Windows 10 and 8 Users:
Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”
Mac OSX Users
Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.
In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.
After you uninstall all the potentially unwanted program causing MS-Windows Support Alert POP-UP Scam issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.
How to Remove Adware (MS-Windows Support Alert POP-UP Scam) from Internet Browsers
Delete malicious add-ons and extensions from IE
Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.
If you still face issues related to MS-Windows Support Alert POP-UP Scam removal, you can reset the Internet Explorer to its default setting.
Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.
Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter. In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.
For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”
Select the “Advanced” tab in the newly opened window
Press on “Reset” option
You have to press on the “Reset” button again to confirm that you really want to reset the IE
Remove Doubtful and Harmful Extension from Google Chrome
Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.
If the problems related to MS-Windows Support Alert POP-UP Scam still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.
At the bottom, notice the “Reset” option and click on it.
In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.
Remove MS-Windows Support Alert POP-UP Scam plugins (including all other doubtful plug-ins) from Firefox Mozilla
Open the Firefox menu and select “Add-ons”. Click “Extensions”. Select all the recently installed browser plug-ins.
If you face problems in MS-Windows Support Alert POP-UP Scam removal then you have the option to rese the settings of Mozilla Firefox.
Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.
Choose “Troubleshooting Information”
In the newly opened pop-up window, click “Refresh Firefox” button
The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.
Remove Malicious Extension from Safari
Open the Safari and go to its “Menu” and select “Preferences”.
Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.
Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.
In the newly opened window, select “All History” and then press on “Clear History” option.
Delete MS-Windows Support Alert POP-UP Scam (malicious add-ons) from Microsoft Edge
Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”
Open the browser (Microsoft Edge) and select “Settings”
Next steps is to click on “Choose what to clear” button
Click on “show more” and then select everything and then press on “Clear” button.
In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications. Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.