Remove Salesforce Email Virus: Quick Instructions

Learn Easy Guidelines To Delete Salesforce Email Virus

Salesforce Email Virus is a newly discovered email scam campaign and is recently added in the lost list of scam campaigns. With the help of these measures, the cyber criminals intend to target victims and enforce them to download some malware code, click some scamming links, execute some malicious programs, and so on. This kind of scam method now become much popular nowadays to infect a targeted computer as such emails are mostly presented to appear like a legitimate letter received from a genuine organizations. But, once such emails are opened and interacted, makes the PC usage terrible in no time. In this article, we will discuss specific information about Salesforce Email Virus and how it should be avoid and controlled on a compromised machine.

Threat Summary

Name: Salesforce Email Virus
Type: Spam email campaign
Description: Salesforce Email Virus is found as a new spam email campaign under which the users are somehow tricked into downloading a trojan or a bank data stealer which leads the victims to suffer high potential loss further.
Distribution: Spam/junk email attachments
Removal: To learn detailed information to detect and remove Salesforce Email Virus from compromised computer, get through the instructions discussed under this article.

What is Salesforce Email Virus?

Salesforce Email Virus or just “Salesforce” is probably a name of email scam or campaign circulated by cyber crime master minds to distribute a trojan named Gozi. It’s worth to mention that spam campaign is mostly referred as a large scale operation under which bulk emails loaded with hidden malware is spread on global network. In such instances, the email letters are disguised by its creators which seems like an order confirmation letter from Salesforce company. The entity is actually a cloud base software firm which deals in customer relationship management services and sale of complementary enterprise applications. But technically, the email letter received under such campaigns have nothing to do with genuine company and its services, rather to promote a hectic trojan infection.

Speaking about the infectious objects carried through Salesforce Email Virus, mainly it’s targeted to distribute a Gozi Trojan which is basically a data stealing malware. Means, if a user clicks or interacts with such email messages, their system will be affected by this computer infection which is also technically known as Ursnif. Upon successful activation on targeted machine, the malware can exfiltrate both kind of information that is related to system as well as users.

Mostly, the collected information is stored in log files and collected details can be browsing details, personal details, banking information, system related details, present vulnerabilities, and many more. The hackers further can access those logs through creating bridge connections based on which the information can be misused for cyber crime purposes. Even such details may be sold in background internet market to more third party hackers. This is why, it’s highly suggested to avoid interaction with such emails, and in case if Gozi trojan is installed on your machine following interaction to Salesforce Email Virus, you should treat your machine sooner with appropriate guidelines.

How Salesforce Email Virus infects a computer?

Since the term Salesforce Email Virus indicates to email based scam, probably it will be distributed in form of spam or junk email messages that includes some attachments or links. Users are tricked to download the attachment or click the link which further downloads and install the mentioned trojan on computer in background. The attached files seem like an MS Office document, archives, executable, javascript files, and so on. When such objects are somehow triggered on computers, the trojan is installed which further makes required entries in system administrative areas to run successfully. As a result, it keeps exfiltrating data or information to hackers for further misuses.

How to remove Salesforce Email Virus?

Although, the Salesforce Email Virus based email messages will do no harms to computers unless the user clicks or interacts with its elements. Means, the users should simply avoid those emails, however in case if the malware is somehow installed on computer, the victims are expected to suffer high potential loss. In order to remove or delete Salesforce Email Virus or related trojan from infected computer, we suggest to follow the guidelines discussed below.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove Salesforce Email Virus:

Remove the related items of Salesforce Email Virus using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing Salesforce Email Virus issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (Salesforce Email Virus) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to Salesforce Email Virus removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter.  In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to Salesforce Email Virus still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove Salesforce Email Virus plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”.  Select all the recently installed browser plug-ins.

Optional Method

If you face problems in Salesforce Email Virus removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete Salesforce Email Virus (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications.  Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.