Remove ProductUpgrade adware from Mac computer

Easy steps to delete ProductUpgrade

ProductUpgrade is described as one of the potentially unwanted program that users may never download/install intentionally. Although, such programs claim to improve the web browsing. But, it acts as an adware and browser hijacker. Once installed successfully, this app delivers intrusive advertisement campaigns and modifies browsers. Most PUAs have data tracking abilities and use them to collect browsing related information.

Typically, users may download it from promotional ads and so on. Once installed, ProductUpgrade modifies default browser settings like homepage, search address and new tab to the addresses of fake web searchers. That’s why you are likely to see unknown address set as default. Its aim is to promote fake search engine in order to manipulate the searches and drop ad-driven search result.

Additionally, adware enable third party graphical content on any visited website. The delivered ads diminish the web browsing experience by limiting browsing speed and website visibility. Upon being clicked, those ads redirect you to malicious websites and some can even stealthily download or install software. Intrusive adverts are considered to be dangerous and thus users are advised not to click on those ads.

Furthermore, ProductUpgrade adware tracks the browsing related data and often leads to privacy issues, financial losses and even identity theft by selling it to third parties (potentially cyber criminals). The collected data includes IP addresses, pages viewed, geo-locations, entered search queries and other browsing related information. Thus, to protect device integrity, all suspicious applications and browser extensions/plug-ins or add-ons must be removed without delay.

Intrusion techniques of ProductUpgrade:

PUAs can get downloaded/installed into PC using various different techniques. The most popular method used by developers for the distribution of PUAs is software bundling. It is the term used to describe as deceptive marketing method of packing regular products along with unwanted content. Usually, information about additional attached apps is not disclosed properly as it is hidden behind custom/advanced or other settings of setups. Thus, not all people check all those aforementioned settings and often allow unwanted programs to be get downloaded and installed together with programs that users install intentionally. Despite this, these applications also spread through malicious ads or popup messages, spam emails, suspicious websites, harmful links, cracked software, unsafe file sharing networks and many others.

Remove ProductUpgrade

To remove ProductUpgrade from the machine, this article offer two types of removal process namely manual and automatic. Manual removal of this threat could be quite risky and time taking as well it also requires advanced computer skills. So, we suggest our readers to use Combo Cleaner that has the ability to detect and remove this virus immediately from the Mac operating system.

Threat specification

Name: ProductUpgrade

Type: Adware, PUP, Mac malware, Mac virus

Symptoms: Your Mac becomes slower than normal, you see unwanted pop-up ads, and you are redirected to dubious websites.

Distribution methods: Deceptive pop-up ads, free software installers (bundling), fake Flash Player installers, torrent file downloads.

Damage: Internet browser tracking (potential privacy issues), display of unnecessary ads, redirects to uncertain websites, loss of private information.

Removal: Both manual as well as automatic removal guide have been discussed below under this post.  

Remove Files and Folders Related to ProductUpgrade

Open the “Menu” bar and click the “Finder” icon. Select “Go” and click on “Go to Folder…”

Step 1: Search the suspicious and doubtful malware generated files in /Library/LaunchAgents folder

Type /Library/LaunchAgents in the “Go to Folder” option

In the “Launch Agent” folder, search for all the files that you have recently downloaded and move them to “Trash”. Few of the examples of files created by browser-hijacker or adware are as follow, “myppes.download.plist”, “mykotlerino.Itvbit.plist”, installmac.AppRemoval.plist”, and “kuklorest.update.plist” and so on.

Step 2: Detect and remove the files generated by the adware in “/Library/Application” Support folder

In the “Go to Folder..bar”, type “/Library/Application Support”

Search for any suspicious newly added folders in “Application Support” folder. If you detect any one of these like “NicePlayer” or “MPlayerX” then send them to “Trash” folder.

Step 3: Look for the files generated by malware in /Library/LaunchAgent Folder:

Go to Folder bar and type /Library/LaunchAgents

You are in the “LaunchAgents” folder. Here, you have to search for all the newly added files and move them to “Trash” if you find them suspicious. Some of the examples of suspicious files generated by malware are “myppes.download.plist”, “installmac.AppRemoved.plist”, “kuklorest.update.plist”, “mykotlerino.ltvbit.plist” and so on.

Step4: Go to /Library/LaunchDaemons Folder and search for the files created by malware

Type /Library/LaunchDaemons in the “Go To Folder” option

In the newly opened “LaunchDaemons” folder, search for any recently added suspicious files and move them to “Trash”. Examples of some of the suspicious files are “com.kuklorest.net-preferences.plist”, “com.avickUpd.plist”, “com.myppes.net-preference.plist”, “com.aoudad.net-preferences.plist” and so on.

Step 5: Use Combo Cleaner Anti-Malware and Scan your Mac PC

The malware infections could be removed from the Mac PC if you execute all the steps mentioned above in the correct way. However, it is always advised to be sure that your PC is not infected. It is suggested to scan the work-station with “Combo Cleaner Anti-virus”.

Once the file gets downloaded, double click on combocleaner.dmg installer in the newly opened window. Next is to open the “Launchpad” and press on “Combo Cleaner” icon. It is advised to wait until “Combo Cleaner” updates the latest definition for malware detection. Click on “Start Combo Scan” button.

A depth scan of your Mac PC will be executed in order to detect malware. If the Anti-virus scan report says “no threat found” then you can continue with guide further. On the other hand, it is recommended to delete the detected malware infection before continuing.

Now the files and folders created by the adware is removed, you have to remove the rogue extensions from the browsers.

Remove ProductUpgrade from Internet Browsers

Delete Doubtful and Malicious Extension from Safari

Go to “Menu Bar” and open “Safari” browser. Select “Safari” and then “Preferences”

In the opened “preferences” window, select “Extensions” that you have recently installed. All such extensions should be detected and click the “Uninstall” button next to it. If you are doubtful then you can remove all the extensions from “Safari” browser as none of them are important for smooth functionality of the browser.

In case if you continue facing unwanted webpage redirections or aggressive advertisements bombarding, you can reset the “Safari” browser.

“Reset Safari”

Open the Safari menu and choose “preferences…” from the drop-down menu.

Go to the “Extension” tab and set the extension slider to “Off” position. This disables all the installed extensions in the Safari browser

Next step is to check the homepage. Go to “Preferences…” option and choose “General” tab. Change the homepage to your preferred URL.

Also check the default search-engine provider settings. Go to “Preferences…” window and select the “Search” tab and select the search-engine provider that you want such as “Google”.

Next is to clear the Safari browser Cache- Go to “Preferences…” window and select “Advanced” tab and click on “Show develop menu in the menu bar.“

Go to “Develop” menu and select “Empty Caches”.

Remove website data and browsing history. Go to “Safari” menu and select “Clear History and Website Data”. Choose “all history” and then click on “Clear History”.

Remove Unwanted and Malicious Plug-ins from Mozilla Firefox

Delete ProductUpgrade add-ons from Mozilla Firefox

Open the Firefox Mozilla browser. Click on the “Open Menu” present in the top right corner of the screen. From the newly opened menu, choose “Add-ons”.

Go to “Extension” option and detect all the latest installed add-ons. Select each of the suspicious add-ons and click on “Remove” button next to them.

In case if you want to “reset” the Mozilla Firefox browser then follow the steps that has been mentioned below.

Reset Mozilla Firefox Settings

Open the Firefox Mozilla browser and click on “Firefox” button situated at the top left corner of the screen.

In the new menu, go to “Help” sub-menu and choose “Troubleshooting Information”

In the “Troubleshooting Information” page, click on “Reset Firefox” button.

Confirm that you want to reset the Mozilla Firefox settings to default by pressing on “Reset Firefox” option

The browser will get restarted and the settings changes to factory default

Delete Unwanted and Malicious Extensions from Google Chrome

Open the chrome browser and click on “Chrome menu”. From the drop down option, choose “More Tools” and then “Extensions”.

In the “Extensions” option, search for all the recently installed add-ons and extensions. Select them and choose “Trash” button. Any third-party extension is not important for the smooth functionality of the browser.

Reset Google Chrome Settings

Open the browser and click on three line bar at the top right side corner of the window.

Go to the bottom of the newly opened window and select “Show advanced settings”.

In the newly opened window, scroll down to the bottom and choose “Reset browser settings”

Click on the “Reset” button on the opened “Reset browser settings” window

Restart the browser and the changes you get will be applied

The above mentioned manual process should be executed as it is mentioned. It is a cumbersome process and requires a lot of technical expertise. And hence it is advised for technical experts only. To be sure that your PC is free from malware, it is better that you scan the work-station with a powerful anti-malware tool. The automatic malware removal application is preferred because it doesn’t requires any additional technical skills and expertise.

Download the application and execute it on the PC to begin the depth scanning. Once the scanning gets completed, it shows the list of all the files related to ProductUpgrade. You can select such harmful files and folders and remove them immediately.