Remove Amazon Customer Care Email Scam Virus

Tips To Delete Amazon Customer Care Email Scam Trojan

Amazon Customer Care Email Scam is triggered by cyber criminals in order to trick novice users into providing them some sensitive data such as login credentials, social security numbers, bank account numbers, credit card details etc. In this scam, several phishing emails are sent by scammers that are disguised as letters from legitimate companies, organizations or other entities. We highly advise to ignore such emails, avoid clicking on any links attached to them or provide personal information to anyone. At the end, the main motive of the hackers behind such deceptive scams is to generate illicit revenues. And hence, they keep causing performing such malevolent acts.

More About Amazon Customer Care Email Scam:

Letter in Amazon Customer Care Email Scam is disguised from Amazon and it states that recipients supposed to update the billing/payment information to keep using the Amazon account. It contains the “Login & Update”  hyperlink which when clicked, redirects to a fake Amazon sign in web page where visitors are asked to enter email address (or mobile number) and password. Clearly, this phishing email is sent with a motive to steal Amazon login credentials. You must ignore such emails to avoid fraudulent purchases, orders, credit card transactions, suspicious account modifications, password changes or potential fraud.

Often those users are targeted with Amazon Customer Care Email Scam whose systems are already infected with a trojan virus. This nasty malware eats up enormous amount of memory resources and drags down the overall system performance severely. It causes the PC to respond in a very slow manner and take more than normal time to complete any task. It is able to deactivate all the running security measures and Windows Firewalls and open backdoors for more notorious parasites. It may easily bring other online parasites like adware, worms, rootkits, spyware and even deadly ransomware in your work-station and turn the device into a malware-hub.

Amazon Customer Care Email Scam virus has ability to track users’ online activities and gather browsing-related information such as entered search queries, IP addresses, geolocations, URLs of visited sites and so on. These details are often utilized for generating and displaying eye-catching advertisements that often redirect people to malware-laden sites. It can also steal your personal and confidential information such as user IDs, passwords, credit card and banking details and expose them to cyber-crooks for evil purposes. Scammers can misuse your sensitive data for generating illicit profits that might lead to huge financial loss for you. And hence, an instant Amazon Customer Care Email Scam Virus removal is highly recommended.

Threat Details

Name– Amazon Customer Care Email Scam

Category– Trojan, password-stealing virus, spyware

Description– Claims Billing information needs to be updated to continue using Amazon account, steals users’ personal and sensitive data for generating revenues and for other deceptive purposes, enables remote hacker to get access to the infected machine and perform malicious activities in the background, drops more parasites in the machine and turn the system into a malware-hub.

Disguise: Email from Amazon

Symptoms– Slowness of system’s performance, fake error messages, security alerts, intrusive ads and pop-ups, unwanted redirects to questioning sites and so on.

Distribution– Spam email campaigns, malicious file downloads, P2P file sharing, and many more.

Removal– Manual and automatic guidelines as provided under this article

How Does This Trojan Enter Your PC?

These types of computer infections are most often distributed via spam campaigns. In this campaign, hackers send thousands of phishing emails that pretend to be from some well-known companies or government institutions. These mails however include malicious attachments in a variety formats such as archives (ZIP, RAR, etc.), PDF and Microsoft Office documents, executables (.exe, .run, etc.), JavaScript, and so on. As soon as the vicious file is opened, it triggers the virus installation process.

To avoid such trojan infections spread via spam emails, you should avoid opening emails that look suspicious and you were not expecting to receive. These mails might contain payload of dangerous threats and infect the device with hazardous infections. But at the moment, you must remove Amazon Customer Care Email Scam virus from the computer as soon as possible.

Text Presented In Email:

Subject: Necessary billing information update for your Amazon account.

Update account billing informations.

Dear Valued Amazon Customer,

Necessary billing information update for

your Amazon account.

Please update your payment information to continue shopping with us.

Login & Update

Need help visit our Help Center. Please do not reply to this email.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove Amazon Customer Care Email Scam:

Remove the related items of Amazon Customer Care Email Scam using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing Amazon Customer Care Email Scam issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (Amazon Customer Care Email Scam) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to Amazon Customer Care Email Scam removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter.  In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to Amazon Customer Care Email Scam still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove Amazon Customer Care Email Scam plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”.  Select all the recently installed browser plug-ins.

Optional Method

If you face problems in Amazon Customer Care Email Scam removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete Amazon Customer Care Email Scam (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications.  Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.