Remove Acuna ransomware And Recover Encrypted Data

Acuna ransomware: Simple Delete Process

Acuna ransomware is a very dangerous kind of crypto-virus that belongs to the Phobos ransomware family. Once this precarious infection successfully infiltrates the Windows computers, it encrypts files stored inside the machine and then starts blackmailing victims for the ransom money. It uses a multilevel encryption algorithm to lock videos, audios, pictures, documents, spreadsheets etc. and makes those files completely inaccessible. Such files can easily be identified as this malware adds the victims’ ID, [email protected] email address and appends the “.Acuna” extension with each of them. Similar to DearCry Ransomware and other file-locking viruses, it also often enters the Windows devices stealthily using deceptive techniques.

Acuna ransomware Displays Ransom Notes Following Encryption:

Once the encryption process is completed, Acuna ransomware displays couple of ransom notes in a pop-up window and “info.txt” file and informs the affected people regarding the attack. It also instructs them to contact the criminals via the [email protected], [email protected], or [email protected] email addresses that should also contain their unique ID, or they can also send it to @zezoxo via Telegram messenger.

They can also test the decryption by attaching five encrypted files with the main that should not be backups, databases, Excel files, etc. Acuna ransomware operators will decode those files and send them back to prove that the decryption is possible. It is also mentioned that the price of the decryption tool depends on how fast victims contact the attackers. Additionally, they are also warned not to rename the locked files or decrypt them with third-party software, or else it may lead to permanent data loss.

Paying Ransom Is Never Recommended:

You certainly don’t want to lose your important files and documents and hence, may consider dealing with the Acuna ransomware authors. However, we highly advise not doing so as you have absolutely no guarantee that they will deliver the required decryptor even after taking the ransom. It has been tendency of such hackers that they usually ignore the victimized users once the payment is made or provide dubious software in the name of decryption tool. Moreover, fulfilling criminals’ demand will only encourage them to trigger more such attacks for further revenues.

Recover Files Via Backups:

In order to restore the data encrypted by Acuna ransomware, you should use backup, created before the attack and saved on any external drive like pen drive, hard drive, SD, SSD card etc. Nevertheless, if you don’t have an appropriate backup, you can also try a powerful file-recovery application. Scammers usually try to deceive users into purchasing rogue software. So, be very careful while choosing recovery tool. You can download a genuine and effective data-recovery program at this very place via the link provided under this article.

Ways To Spread Acuna ransomware:

Most of the times crypto-viruses like Acuna ransomware or others sneak into the target computers via spam emails. These deceptive mails are sent by cyber criminals on a large scale that pretend to be from some well-known companies, bank, institutions etc. However, they often contain vicious files or a spiteful link. The main motive such malspam is to trick recipients into downloading the malicious files that results in the installation of the malware. The attached virulent file could be in any of these formats such as executable file (like .exe), Microsoft Office document, RAR, ZIP or another archive file, PDF document, or JavaScript file.

And thus, it is very important to not open irrelevant mails coming from unknown addresses and avoid downloading their attachments. Before that, you should first scan the attached file using a reputable anti-malware tool. In case your system is already infected with this hazardous file-locking virus, you must remove Acuna ransomware from the computer without wasting any time.

Text Presented In The Pop-up Window:

All your files have been encrypted!

All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail: [email protected]

Write this ID in the title of your message –

To increase the likelihood of receiving a response to your request, also duplicate your letters to the following e-mails:[email protected] and [email protected]

For quick and convenient feedback, write to the online operator in the Telegram messenger: @zezoxo

(The username of the Telegram account must be exactly the same as above.)

You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the tool that will decrypt all your files.

Free decryption as guarantee

Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 4Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)

Attention!

To get guaranteed assistance in decrypting your files, please contact only the contacts indicated in this note, otherwise we are not responsible for the decryption!

Do not rename encrypted files.

Do not try to decrypt your data using third-party software, as this may result in irreversible data loss.

Decrypting your files with the help of third parties may increase the price (they add their fee to ours) or you risk losing money without receiving files decryption in return.

!!! When contacting third parties, we do not give a guarantee for decryption of your files !!!

How to obtain Bitcoins

The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click ‘Buy bitcoins’, and select the seller by payment method and price.

hxxps://localbitcoins.com/buy_bitcoins

Also you can find other places to buy Bitcoins and beginners guide here:

hxxp://www.coindesk.com/information/how-can-i-buy-bitcoins/

Text Presented In The “info.txt” File:

!! All your files are encrypted !!!

To decrypt them, send an email to this address: [email protected].

To increase the likelihood of receiving a response to your request, also duplicate your letters to the following e-mails:

[email protected] and [email protected]

For quick and convenient feedback, write to the online operator in the Telegram messenger: @zezoxo

(The username of the Telegram account must be exactly the same as above.)

Attention!

To get guaranteed assistance in decrypting your files, please contact only the contacts indicated in this note, otherwise, we are not responsible for the decryption!

Antimalware Details And User Guide

Click Here For Windows

Click Here For Mac

Step 1: Remove Acuna ransomware through “Safe Mode with Networking”

Step 2: Delete Acuna ransomware using “System Restore”

Step 1: Remove Acuna ransomware through “Safe Mode with Networking”

For Windows XP and Windows 7 users: Boot the PC in “Safe Mode”. Click on “Start” option and continuously press on F8 during the start process until the “Windows Advanced Option” menu appears on the screen. Choose “Safe Mode with Networking” from the list.

Now, a windows homescreen appears on the desktop and work-station is now working on “Safe mode with networking”.

For Windows 8 Users: Go to the “Start Screen”. In the search results select settings, type “Advanced”. In the “General PC Settings” option, choose “Advanced startup” option. Again, click on the “Restart Now” option. The work-station boots to “Advanced Startup Option Menu”. Press on “Troubleshoot” and then “Advanced options” button.  In the “Advanced Option Screen”, press on “Startup Settings”. Again, click on “Restart” button. The work-station will now restart in to the “Startup Setting” screen. Next is to press F5 to boot in Safe Mode in Networking.

For Windows 10 Users: Press on Windows logo and on the “Power” icon. In the newly opened menu, choose “Restart” while continuously holding “Shift” button on the keyboard. In the new open “Choose an option” window, click on “Troubleshoot” and then on the “Advanced Options”. Select “Startup Settings” and press on “Restart”. In the next window, click on “F5” button on the key-board.

Step 2: Delete Acuna ransomware using “System Restore”

Log-in to the account infected with Acuna ransomware. Open the browser and download a legitimate anti-malware tool. Do a full System scanning. Remove all the malicious detected entries.

In case if you cannot start the PC in “Safe Mode with Networking”, Try using “System Restore”

• During the “Startup”, continuously press on F8 key until the “Advanced Option” menu appears. From the list, choose “Safe Mode with Command Prompt” and then press “Enter”

• In the new opened command prompt, enter “cd restore” and then press “Enter”.

• Type: rstrui.exe and Press “ENTER”

• Click “Next” on the new windows

• Choose any of the “Restore Points” and click on “Next”. (This step will restore the work-station to its earlier time and date prior to Acuna ransomware infiltration in the PC.

• In the newly opened windows, press on “Yes”.

Once your PC gets restored to its previous date and time, download the recommended anti-malware tool and perform a deep scanning in order to remove Acuna ransomware files if they left in the work-station.

In order to restore the each (separate) file by this ransomware, use “Windows Previous Version” feature. This method is effective when “System Restore Function” is enabled in the work-station.

Important Note: Some variants of Acuna ransomware delete the “Shadow Volume Copies” as well hence this feature may not work all the time and is applicable for selective computers only.

How to Restore Individual Encrypted File:

In order to restore a single file, right click on it and go to “Properties”. Select “Previous Version” tab. Select a “Restore Point” and click on “Restore” option.

In order to access the files encrypted by Acuna ransomware, you can also try using “Shadow Explorer”. In order to get more information on this application, press here.

Important: Data Encryption Ransomware are highly dangerous and it is always better that you take precautions to avoid its attack on your work-station. It is advised to use a powerful anti-malware tool in order to get protection in real-time. With this help of “SpyHunter”, “group policy objects” are implanted in the registries in order to block harmful infections like Acuna ransomware.

Also, In Windows 10, you get a very unique feature called “Fall Creators Update” that offer “Controlled Folder Access” feature in order to block any kind of encryption to the files. With the help of this feature, any files stored in the locations such as “Documents”, “Pictures”, “Music”, “Videos”, “Favorites” and “Desktop” folders are safe by default.

It is very important that you install this “Windows 10 Fall Creators Update” in your PC to protect your important files and data from ransomware encryption. The more information on how to get this update and add an additional protection form rnasomware attack has been discussed here.

How to Recover the Files Encrypted by Acuna ransomware?

Till now, you would have understood that what had happed to your personal files that got encrypted and how you can remove the scripts and payloads associated with Acuna ransomware in order to protect your personal files that has not been damaged or encrypted until now. In order to retrieve the locked files, the depth information related to “System Restore” and “Shadow Volume Copies” has already been discussed earlier. However, in case if you are still unable to access the encrypted files then you can try using a data recovery tool.

Use of Data Recovery Tool

This step is for all those victims who have already tries all the above mentioned process but didn’t find any solution. Also it is important that you are able to access the PC and can install any software. The data recovery tool works on the basis of System scanning and recovery algorithm. It searches the System partitions in order to locate the original files which were deleted, corrupted or damaged by the malware. Remember that you must not re-install the Windows OS otherwise the “previous” copies will get deleted permanently. You have to clean the work-station at first and remove Acuna ransomware infection. Leave the locked files as it is and follow the steps mentioned below.

Step1: Download the software in the work-station by clicking on the “Download” button below.

Step2: Execute the installer by clicking on downloaded files.

Step3: A license agreement page appears on the screen. Click on “Accept” to agree with its terms and use. Follow the on-screen instruction as mentioned and click on “Finish” button.

Step4: Once the installation gets completed, the program gets executed automatically. In the newly opened interface, select the file types that you want to recover and click on “Next”.

Step5: You can select the “Drives” on which you want the software to run and execute the recovery process. Next is to click on the “Scan” button.

Step6: Based on drive you select for scanning, the restore process begins. The whole process may take time depending on the volume of the selected drive and number of files. Once the process gets completed, a data explorer appears on the screen with preview of that data that is to be recovered. Select the files that you want to restore.

Step7. Next is to locate the location where you want to saver the recovered files.