How To Remove .support ransomware (+Decrypt Files)

Know How To Restore Files from .support ransomware

.support ransomware is a highly dangerous file encrypting virus that belongs to the ransomware family. It is mainly designed to encrypt all stored files of the targeted PC. The main intention behind it to demands ransom money. Is your system is already infected by this ransomware and you are unable to access even single file? Is this infection demands money while access even single file? If yes, don’t worry this guide will help you to remove .support ransomware completely and access all the files.

Depth Analysis of .support ransomware:

.support ransomware is a file encrypting virus that belongs to the MedusLocker Ransomware family. It was discovered by Petrovic. It is mainly designed to encrypt files, modify their filenames and demands ransom money. It gets installed into the target System without any users knowledge with the spam email attachments and other tricky ways. Once installed, firstly it will deeply scan entire hard disk to encrypt all the kid of personal and System files like as word, documents, audios, videos, games, apps and so on. Like as other Ransomware it uses the latest and powerful encryption algorithm AES and RSA encryption algorithm to encrypt all the files. It also renames all the encrypted files by the adding “.support” extension at the suffix. So that accessing even single file for the users is impossible. After that it also create a HTML file named “Recovery_Instructions.html” and drops on each folder that contains encrypted files.

The ransom note “Recovery_Instructions.html” stated that their all files are encrypted by the powerful encryption algorithm so that accessing even single file is completely inaccessible. The only way to decrypt them is to use decryption software and key that can only be purchased from cyber-criminal or its developer.  In order to get the instructions on how to pay for decryption tool victims have to contact cyber-criminal via the provided Tor website or [email protected] or [email protected] email address. The prices of the decryption tool is not specified it is only depends on how quickly victim will contact to the developer. Victim is encouraged to contact these cyber criminals in 72 hours after that size of the ransom will be increased. Victim can send upto 2 files for free decryption before payment. The file should not contain any valuable data and file like as data base, documents, large excel sheet and so on. The file size should not exceed from 1 MB.  They also warned, victim who will not pay a ransom on given time period then their files published on some website or sold to third parties.

Text presented in .support this file:

YOUR PERSONAL ID:

–

/!\ YOUR COMPANY NETWORK HAS BEEN PENETRATED /!\

All your important files have been encrypted!

Your files are safe! Only modified. (RSA+AES)

ANY ATTEMPT TO RESTORE YOUR FILES WITH THIRD-PARTY SOFTWARE

WILL PERMANENTLY CORRUPT IT.

DO NOT MODIFY ENCRYPTED FILES.

DO NOT RENAME ENCRYPTED FILES.

No software available on internet can help you. We are the only ones able to

solve your problem.

We gathered highly confidential/personal data. These data are currently stored on

a private server. This server will be immediately destroyed after your payment.

If you decide to not pay, we will release your data to public or re-seller.

So you can expect your data to be publicly available in the near future..

We only seek money and our goal is not to damage your reputation or prevent

your business from running.

You will can send us 2-3 non-important files and we will decrypt it for free

to prove we are able to give your files back.

Contact us for price and get decryption software.

{{URL}}

* Note that this server is available via Tor browser only

Follow the instructions to open the link:

1. Type the addres “hxxps://www.torproject.org” in your Internet browser. It opens the Tor site.
2. Press “Download Tor”, then press “Download Tor Browser Bundle”, install and run it.
3. Now you have Tor browser. In the Tor Browser open “{{URL}}”.
4. Start a chat and follow the further instructions.

If you can?t use the above link, use the email:

[email protected]

[email protected]

Make contact as soon as possible. Your private key (decryption key)

is only stored temporarily.

IF YOU DON’T CONTACT US WITHIN 72 HOURS, PRICE WILL BE HIGHER.

Paying Money will not restore your Files:

If you are thinking paying money to the hacker will get back your data then you are wrong. According to the researcher report most of the victim don’t get their file back even after paying the ransom money on the given time period. Once the money received then the hacker will cut all the communication. Your will not be able to find the hacker after paying the ransom money. It is also possibilities that the other harmful infection also can get installed into the System. So it is quite risky to pay ransom money to the hackers. So victims are highly advised do not pay money to the hacker.

How To Restore files from .support ransomware:

Paying money to the hacker is highly risky for the victim so they should not pay ransom money to the hacker in any way. The only way to restore data from back up files or third party recovery Software. But before the started this process you have to firstly remove .support ransomware completely from your System.

How .support ransomware infect your PC:

.support ransomware is mostly gets inside into your PC via the spam email attachments, software bundling, and other techniques.  Cyber offender often sends thousands of spam email which contains malicious attachments and suspicious links. Opening files and clicking suspicious links might cause the infiltration of lots of infections. Software bundling is a deceptive trick to promote third party software which contains additional files. While users download and installed freeware program then the additional malicious files also download or installed with them which may leads lots of infections.

How To Prevent the System from .support ransomware:

We are highly recommended do not receive any mail which comes from unknown sender. Verify the sender name and address before attached any files. Check the grammatical error and spelling mistakes of the body content before open any files. Users must stop the installation of freeware program from third party webpage. Read the installation guide carefully till the end. Check the Custom or Advance options and other similar setting. Scan the PC regularly through the reputable antimalware tool.

Threat Summary:

Name:  .support ransomware

Threat Type:      Ransomware, Crypto Virus, Files locker

Encrypted Files Extension:           “.support”

Ransom message: “Recovery_Instructions.html”

Cyber criminal contact: Tor website or [email protected] or [email protected] email address.

Distribution methods     Infected email attachments (macros), torrent websites, malicious ads.

Damage: All files are encrypted and cannot be opened without paying a ransom.

Removal Tool: In order to keep the PC safe and secure please scan  the System with reputable antimalware tool.

Antimalware Details And User Guide

Click Here For Windows

Click Here For Mac

Step 1: Remove .support ransomware through “Safe Mode with Networking”

Step 2: Delete .support ransomware using “System Restore”

Step 1: Remove .support ransomware through “Safe Mode with Networking”

For Windows XP and Windows 7 users: Boot the PC in “Safe Mode”. Click on “Start” option and continuously press on F8 during the start process until the “Windows Advanced Option” menu appears on the screen. Choose “Safe Mode with Networking” from the list.

Now, a windows homescreen appears on the desktop and work-station is now working on “Safe mode with networking”.

For Windows 8 Users: Go to the “Start Screen”. In the search results select settings, type “Advanced”. In the “General PC Settings” option, choose “Advanced startup” option. Again, click on the “Restart Now” option. The work-station boots to “Advanced Startup Option Menu”. Press on “Troubleshoot” and then “Advanced options” button.  In the “Advanced Option Screen”, press on “Startup Settings”. Again, click on “Restart” button. The work-station will now restart in to the “Startup Setting” screen. Next is to press F5 to boot in Safe Mode in Networking.

For Windows 10 Users: Press on Windows logo and on the “Power” icon. In the newly opened menu, choose “Restart” while continuously holding “Shift” button on the keyboard. In the new open “Choose an option” window, click on “Troubleshoot” and then on the “Advanced Options”. Select “Startup Settings” and press on “Restart”. In the next window, click on “F5” button on the key-board.

Step 2: Delete .support ransomware using “System Restore”

Log-in to the account infected with .support ransomware. Open the browser and download a legitimate anti-malware tool. Do a full System scanning. Remove all the malicious detected entries.

In case if you cannot start the PC in “Safe Mode with Networking”, Try using “System Restore”

• During the “Startup”, continuously press on F8 key until the “Advanced Option” menu appears. From the list, choose “Safe Mode with Command Prompt” and then press “Enter”

• In the new opened command prompt, enter “cd restore” and then press “Enter”.

• Type: rstrui.exe and Press “ENTER”

• Click “Next” on the new windows

• Choose any of the “Restore Points” and click on “Next”. (This step will restore the work-station to its earlier time and date prior to .support ransomware infiltration in the PC.

• In the newly opened windows, press on “Yes”.

Once your PC gets restored to its previous date and time, download the recommended anti-malware tool and perform a deep scanning in order to remove .support ransomware files if they left in the work-station.

In order to restore the each (separate) file by this ransomware, use “Windows Previous Version” feature. This method is effective when “System Restore Function” is enabled in the work-station.

Important Note: Some variants of .support ransomware delete the “Shadow Volume Copies” as well hence this feature may not work all the time and is applicable for selective computers only.

How to Restore Individual Encrypted File:

In order to restore a single file, right click on it and go to “Properties”. Select “Previous Version” tab. Select a “Restore Point” and click on “Restore” option.

In order to access the files encrypted by .support ransomware, you can also try using “Shadow Explorer”. In order to get more information on this application, press here.

Important: Data Encryption Ransomware are highly dangerous and it is always better that you take precautions to avoid its attack on your work-station. It is advised to use a powerful anti-malware tool in order to get protection in real-time. With this help of “SpyHunter”, “group policy objects” are implanted in the registries in order to block harmful infections like .support ransomware.

Also, In Windows 10, you get a very unique feature called “Fall Creators Update” that offer “Controlled Folder Access” feature in order to block any kind of encryption to the files. With the help of this feature, any files stored in the locations such as “Documents”, “Pictures”, “Music”, “Videos”, “Favorites” and “Desktop” folders are safe by default.

It is very important that you install this “Windows 10 Fall Creators Update” in your PC to protect your important files and data from ransomware encryption. The more information on how to get this update and add an additional protection form rnasomware attack has been discussed here.

How to Recover the Files Encrypted by .support ransomware?

Till now, you would have understood that what had happed to your personal files that got encrypted and how you can remove the scripts and payloads associated with .support ransomware in order to protect your personal files that has not been damaged or encrypted until now. In order to retrieve the locked files, the depth information related to “System Restore” and “Shadow Volume Copies” has already been discussed earlier. However, in case if you are still unable to access the encrypted files then you can try using a data recovery tool.

Use of Data Recovery Tool

This step is for all those victims who have already tries all the above mentioned process but didn’t find any solution. Also it is important that you are able to access the PC and can install any software. The data recovery tool works on the basis of System scanning and recovery algorithm. It searches the System partitions in order to locate the original files which were deleted, corrupted or damaged by the malware. Remember that you must not re-install the Windows OS otherwise the “previous” copies will get deleted permanently. You have to clean the work-station at first and remove .support ransomware infection. Leave the locked files as it is and follow the steps mentioned below.

Step1: Download the software in the work-station by clicking on the “Download” button below.

Step2: Execute the installer by clicking on downloaded files.

Step3: A license agreement page appears on the screen. Click on “Accept” to agree with its terms and use. Follow the on-screen instruction as mentioned and click on “Finish” button.

Step4: Once the installation gets completed, the program gets executed automatically. In the newly opened interface, select the file types that you want to recover and click on “Next”.

Step5: You can select the “Drives” on which you want the software to run and execute the recovery process. Next is to click on the “Scan” button.

Step6: Based on drive you select for scanning, the restore process begins. The whole process may take time depending on the volume of the selected drive and number of files. Once the process gets completed, a data explorer appears on the screen with preview of that data that is to be recovered. Select the files that you want to restore.

Step7. Next is to locate the location where you want to saver the recovered files.