How to remove ProtonMail Email Scam

Tips for ProtonMail Email Scam removal

ProtonMail Email Scam is a scam campaign designed to hijack users’ ProtonMail accounts. The letter states the recipients’ email accounts have been suspended due to unspecified errors and hence they have the huge risk of losing accessing and data deletion. Then, it urges them to address the issues immediately and for this, click on the provided link that leads them to a phishing site, when users log-in on this page, scammers behind it get details like usernames and passwords provided by the users.

The ProtonMail Email has the title/subject ProtonMail Account Location Is Not Secured. The content within informs the users about their ProtonMail account suspension due to some miscellaneous issues. Then, it asks them to address the issues soon. It asks users to follow certain steps to solve the non-existing issues, the instructions can allegedly be accessed via Resolve Now button that is presented somewhere on the page. When it is pressed, the users are redirected to the suspicious site presenting as a ProtonMail login webpage. Attempting login to this page leads the users to expose their accounts credentials to the scammers’ hand. These people can misuse the data in various fraudulent activities that can result into financial loss, severe privacy issues and identity theft. Thus, you are highly recommended just ignore the ProtonMail Email Scam page and not click on the provided link.

When does spam email campaign cause computer infection?

System can get infected with malware through malicious files or links attached on any spam emails such as ProtonMail Email Scam. The infectious file could be in various formats such as Microsoft Office and PDF documents, executable and archive files and JavaScript and etc. When then files are executed, run or otherwise opened, the infection process is initiated. For example, once opened, the Microsoft Office documents request users to enable macros commands. One more click, enable the infection process begin.

How to prevent malware infection?

You are recommended not to open suspicious and/or irrelevant emails, especially the attachments or links present on them – as these result in system infection. Additionally, use the Microsoft Office versions released after 2010. These have protective view mode that prevents any malicious macros from being executed the very moment an infection when document is opened. Furthermore, do not use any untrustworthy downloading channels such as p2p networks, free file hosting sites and third party downloaders or installers -these channels spread malware by presenting it as legit software. Avoid any fake updating tools and software cracks as well. These will cause infection by supposedly providing fake software update and activation. For betterment, use some reputable antivirus tool that provide adequate PC protection by preventing any malicious executables from being launched, checking for updates required for the installed apps and OS time to time and resolving the issues/errors and removing malware from the device.

Remove ProtonMail Email Scam

Manual malware removal guide is provided below in step by step manner. Follow it so that you will not find any trouble during removal process. You can use some reputable antivirus tool to automatically remove ProtonMail Email Scam from the device.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove ProtonMail Email Scam:

Remove the related items of ProtonMail Email Scam using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing ProtonMail Email Scam issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (ProtonMail Email Scam) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to ProtonMail Email Scam removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter. In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to ProtonMail Email Scam still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove ProtonMail Email Scam plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”. Select all the recently installed browser plug-ins.

Optional Method

If you face problems in ProtonMail Email Scam removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete ProtonMail Email Scam (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications. Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.