How to remove HEUR:Trojan-Downloader.Script.Generic

Easy methods to delete HEUR:Trojan-Downloader.Script.Generic Trojan horse virus in Windows 10/8/7 computer

HEUR:Trojan-Downloader.Script.Generic is very dangerous malware considered as Trojan horse virus. This nasty virus is designed to open security backdoors of your computer, download additional malware or viruses infections and provides remote attackers full control over your computer. Initially, it attempts to blocks all security programs/software installed in your computer to avoid the detections of malicious activities related to this malware. Due to disabled security tools, attackers behind this Trojan virus is capable of infect your Windows computer deeply.

HEUR:Trojan-Downloader.Script.Generic is designed to infect your Windows PC/laptop by attaching itself to system files that automatically executes itself at Windows Startup. It means this malicious codes/malware will automatically be executed on every Windows startup or when you start/restart your Windows computer. It indicates that this Trojan virus has infected or corrupted your Windows Startup that’s why this malicious program is executed automatically at every startup. However, this Trojan virus attempts to infect your personal files or data and makes them inaccessible.

HEUR:Trojan-Downloader.Script.Generic malware uses your system resources and attempts to slowdown your computer’s performances by executing several malicious programs that can attempt to blocks or corrupt legitimate functions/processes running in computer. These malicious programs can also attempt to corrupt your device’s Boot Sector by triggering Boot Sector virus and makes your PC inaccessible means you can’t boot your computer once infected by Boot Sector virus. In such case, you will need to find and remove Boot Sector virus in order to re-use your computer.

HEUR:Trojan-Downloader.Script.Generic virus also attempts to collect your vital information stored in your computer hard drives or in your browser. These sensitive information can be your PC’s system configuration, IP address, geo-location, browser history, search queries, username & password of your various online accounts, banking information and more details. They can also attempt to record your keystrokes, record a video of your system’s activities, take screenshot of your each activity on system and more details they can collect. In sort, this virus is unsafe at all. So, you should try to find and remove HEUR:Trojan-Downloader.Script.Generic related files in computer as soon as possible.

How did you get HEUR:Trojan-Downloader.Script.Generic Trojan horse virus in Windows computer?

Trojan-type malware is distributed through malspam campaign or email spam campaign. Scammers or malware programmers send spam emails in your mailbox which contain some messages along with suspicious hyperlinks or attachments. Once opened, it executes certain scripts/codes to infect your computer with malware or viruses. Trojan-type malware can also be included in infected storage device like USB flash drive, DVD/CD, external hard disk, and other device you attached into computer. This virus can also be distributed through unofficial/unsafe websites, unwanted or freeware programs, and other third-party sources.

How to protect your system against Trojan-type malware?

It is strongly recommended not to download, install or purchase any applications from unofficial/unsafe websites, fake software downloaders, installers or updaters, or other third-party sources. All software should be downloaded from official/verified sources, or via direct links, and choose always ‘Custom/Advanced/Manual’ installation if you want to avoid all malicious additions included in software package setup. You should try to scan for malware or viruses before attaching any devices into your computer and check if it is malware free. Also, you should regular system scan for malware or viruses with some powerful antivirus in computer that could help you to find and remove all types of malware in computer.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove HEUR:Trojan-Downloader.Script.Generic:

Remove the related items of HEUR:Trojan-Downloader.Script.Generic using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing HEUR:Trojan-Downloader.Script.Generic issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (HEUR:Trojan-Downloader.Script.Generic) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to HEUR:Trojan-Downloader.Script.Generic removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter.  In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to HEUR:Trojan-Downloader.Script.Generic still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove HEUR:Trojan-Downloader.Script.Generic plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”.  Select all the recently installed browser plug-ins.

Optional Method

If you face problems in HEUR:Trojan-Downloader.Script.Generic removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete HEUR:Trojan-Downloader.Script.Generic (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications.  Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.