How to remove FastSupport.com

Complete FastSupport.com removal guide

FastSupport.com is a name of a piece of legit software from LogMeln Inc, which appears as a GoToAssist.exe process on the device. It provides remote access to computer technicians through they manage to fix any malfunctions and similar problems. Unfortunately, malicious actors are found to be using this tool to implement their malicious malware and therefore the presence of this app on your device could be a thing to have a great concern to.

Threat Summary

Type: Potentially unwanted program/scam/fraud

Process: GoToAssist.exe

Symptoms: it redirects users to shady websites asking them provide remote access to the device so that it can solve some non-existing issues. This way, the hackers are allowed to inject their malware and might even steal the stored sensitive information

Distribution: Misleading sites promoting this scam can appear on Google at the first place. They are also appear due to adware infection that occurs when users download some freeware or shareware apps or click on some malicious ads

Removal: Use some reputable antivirus tool to remove FastSupport.com. You can follow manual malware removal guide provided below the post

Hackers use various fake websites in order to reach the targeted audience. Such sites appear directly on the Google at the first place promoting various services to trick people into falling for the FastSupport.com scam. Such sites will appear similar to original, legitimate sites and so can easy fraud people and trick them to give remote access to the device and let the crooks to start various malicious actions remotely.

Additionally, the FastSupport.com can appear in the form of ad that claims that the system has been infected and that the users are required allowing certified Microsoft Technicians to connect the computer and fix it. Clicking on such links can lead them into some serious malware intrusion. The malware that could infiltrate include Banking Trojans, Spyware, Ransomware or any potentially unwanted applications. Therefore, if you are continually encounter this scam online, you should look closely to the FastSupport.com tab to analyze the useless services and check if any suspicious programs on your device.

In a typical case, adware, hijackers and similar unwanted apps are the main reason why users encounter such scams. These unwanted apps are the ones whose impact on focused on the web browsers app. They bring shady apps, unwanted redirects and various intrusive ads with the only aim to increase the view and visit of sponsored, affiliated, phishing, scam or malicious pages. Also, they have the data tracking capability that allows them to track the browsing data. To prevent any big issue as a result of this, you should immediately remove FastSupport.com adware from the device.

GoToAccess.exe – a legit process that is exploited

As said earlier, GoToAssist.exe is a legit process. However, it is used to hide the potentially unwanted app and distribute the FastSupport.com malware. This executable provides remote access to the device that allows the crooks to inject their malware and various other potentially dangerous components. This executable allows the hackers to perform damaging and illegitimate activities on the infected device and steal various passwords, login details, banking and credit card information and so on. The malicious file also helps them to inject various malicious malware including Trojan or Cryptocurrencies miner. It helps them in launching various suspicious activities on the background, including sending email messages and so on. If you want system security and personal safety, you must not wait for FastSupport.com removal.

Various techniques that lead users to visit FastSupport.com site

Experts have reported that the most common way how people encounter the hoax is by clicking it on Google Search results. It seems that the fake sites are especially designed to trick people into providing remote access to their device looks similar to original and legit one. Additionally, many victims unconsciously install the bogus app together with other software, especially the freeware programs. Therefore, it is very important to pay close attention to the installation process. You should:

• Reject the Quick/Recommended settings
• Choose Advanced/Custom ones
• Not skip the installation steps
• Unmark pre-selected boxes
• Check the device with a reputable antivirus

Remove FastSupport.com

Manual malware removal guide is provided below in step by step manner. Follow it so that you will not find any trouble during removal process. You can use some reputable antivirus tool to automatically remove FastSupport.com from the device.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove FastSupport.com:

Remove the related items of FastSupport.com using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing FastSupport.com issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (FastSupport.com) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to FastSupport.com removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter. In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to FastSupport.com still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove FastSupport.com plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”. Select all the recently installed browser plug-ins.

Optional Method

If you face problems in FastSupport.com removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete FastSupport.com (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications. Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.