How to remove DHL Failed Delivery Notification Email Virus

What is DHL Failed Delivery Notification Email Virus?

 DHL Failed Delivery Notification Email Virus refers to a virus that infiltrates systems of those users who fall on DHL Failed Delivery Notification Email spam. The spam email contains some infectious file that contains payload of Agent Tesla Virus. The letter disguises itself as it is coming from DHL Courier Company claiming about the delivery of a package/ parcel with the attachment. People click on the provided archive file end up installing the malicious Trojan virus to their system.

Full text presented in DHL Failed Delivery Notification Email:

Subject: Failed DHL Delivery Notification

DHL Failed Delivery Notification

Dear Customer,

We attempted to deliver your item at 6:10 AM on january 13,2021. (Read enclosed file details)

The delivery attempt failed because nobody was present at the shipping address, so this notify has been automatically sent.

If the parcel is not scheduled for re-delivery or picked up within 72 hours, it will be returned to the sender.

Label Number: DHL733918664AA

Expected Delivery Date January 16,2021

Class: Package Services

Service(s): Delivery Confirmation

Status: eNotification sent

Read the enclosed file for details.

DHL Customer Service.

———————————————

Agent Tesla is a RAT or Remote Access Trojan virus. This virus is usually used as a tool to steal sensitive information, for example various log-in credentials, credit card info, to access personal file and to inject other malicious malware like Ransomware, Worm and etc on the operating system. Thus, this Trojan infection can render huge privacy issues, loss of personal accounts, suffer financial loss and encounter various other serious issues. Also, it can add computer to botnet to infect systems on network. Don’t panic, if you think the virus infiltrated your system, check below the post. There, we have provided complete guide to remove DHL Failed Delivery Notification Email Virus from the system.

There are numerous spam emails similar to this possible that deliver DHL Failed Delivery Notification Email Virus or other dangerous viruses. They might be used to install other Trojan or Ransomware infection. Also, they can cause adware or browser hijacker and other potentially unwanted applications. The spam emails cause system infections only when the provided attachment file is clicked. For example, DHL Failed Delivery Notification Email causes the infection only when the provided GZ file (archive file) is clicked. The file could in any other formats like malicious Microsoft Office, PDF Documents, Executables and JavaScript on different email spam. Therefore, it is extremely important that you avoid clicking any spam email attachments, if you want protect your privacy and system secure.

How you can protect your computer?

 As you see, DHL Failed Delivery Notification Email Virus infection caused only when the attachment file provided in the email is being clicked. Sometimes, spam email may contain link to download such malware payload containing file. You require not clicking on such attachments. The problem is how to identity an attachment being malicious. A simple answer is that check for senders’ address of each email that you receive. If you think these addresses suspicious, irrelevant, unknown, just not open and ignore what the message content says on it. Spam emails can be recognized in yet another way- usually they have a lot of grammatical errors spelling mistakes in their message content.

Aside spam email campaigns, malware are distributed through untrustworthy downloading channels such as p2p networks, free file hosting sites and third party downloaders/ installers, fake software updaters and unofficial software activation tools. You require always rely on official websites and direct links for any software download. Similarly, use only official software developers’ tools/ functions for any software update/ activation. For adequate protection, have a reputable antivirus tool. Such tools will take care of your PC by regular checking for updates and removing malware before their spreading into the system.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove DHL Failed Delivery Notification Email Virus:

Remove the related items of DHL Failed Delivery Notification Email Virus using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing DHL Failed Delivery Notification Email Virus issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (DHL Failed Delivery Notification Email Virus) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to DHL Failed Delivery Notification Email Virus removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter.  In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to DHL Failed Delivery Notification Email Virus still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove DHL Failed Delivery Notification Email Virus plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”.  Select all the recently installed browser plug-ins.

Optional Method

If you face problems in DHL Failed Delivery Notification Email Virus removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete DHL Failed Delivery Notification Email Virus (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications.  Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.

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