How to remove DHL Express Shipment Confirmation email scam

Complete tips to delete DHL Express Shipment Confirmation email scam

DHL Express Shipment Confirmation email scam refers as a scam campaign – a large scale operation where thousands of emails are designed and delivered. The letters distributed through this campaign are disguised as notifications from DHL International – a legit courier company, package delivery and express mail service.

The scam emails ask users for confirming their delivery address and promote a phishing website designed to record email account log-in data. The letters (subject/title ” [recipient’s email address] : DHL Delivery Notification”; may vary) state that a priority package scheduled requires necessary details of the recipients.

Therefore, unless they confirm their delivery address – tracking is not possible. Here, it must be emphasized that the emails are no way associated with the genuine DHL international GmbH. When users click on the provided “View Package & in the Attachment” button, they get redirected to a phishing website.

This phishing website asks users to sign-in with their email accounts. The log-in details entered in it get exposed to the scammers, allowing them to steal the corresponding accounts. With the stolen emails, they access to the other examples like communications platforms can be gained.

The crooks may use these accounts to ask contacts/ friends/ followers for loans- under the guise of the genuine owner. These platforms can be employed to proliferate in malware by sharing virulent files or links to malicious pages.

Financial related accounts could also be targeted by the scammers so as to use them in making fraudulent transactions and/or online purchases. Thus, on trusting DHL Express Shipment Confirmation email scam, users can experience severe privacy issues, financial loss and even identity theft.

If you have already attempted to sign in to the phishing website, immediately change your passwords contact for the official support. Also, check the system for malware infection. The below sub-topic provides you information how spam emails cause system infection.

How do spam emails infect systems?

Spam campaigns spread malware by distributing infectious files attached to and/or linked inside deceptive emails. The virulent files can be in any formats, including archives, JavaScript, executables, PDF and Microsoft Office documents. The infection is caused when these files are executed, run or otherwise opened.

For example, Microsoft Office documents infect systems by executing macros commands. This process starts the moment a document is opened in Microsoft version released before 2010. The newer versions have protective view mode in them to prevent the automatic execution.

Text presented in the DHL Express Shipment Confirmation email scam page:

Subject: ******** : DHL Delivery Notification

DHL 

DHL PackageTracking Confirmation

Dear ********,

Your are copied in this notification due to a priority package scheduled for delivery to your destination.

Unfortunately we are stuck on the way with inappropriate presentation of the recipient details and number.

So this email notification is to enable you track your package and re-confirm your delivery address

The details below outlines the delivery schedule .

SCHEDULE & DETAILS:

Expected Delivery Date: May 22 2020

Type of Shipment: 2 TRIP WATER WAY BILL

Affected Account: info

Package Parceled For: ********

Confirm  the delivery details below with tracking number;

View Package & In The Attachment

Always serving you better!

DHL EXPRESS 

This is an automated e-mail message, please do not reply directly. If you have any questions contact us officially.

Deutsche Post DHL Group   

©2020 . ALL RIGHTS RESERVED.

How to avoid malware infection?

It is advised not to open any suspicious and irrelevant emails, especially any attachments or links in them. Additionally, it is recommended to use Microsoft Office versions released after 2010. The malware can also be distributed through untrustworthy downloading channels.

Illegal activation tools and fake software updaters can also cause you system infection. Therefore, it is important to download only from official and verified sources. Furthermore, all programs should have to be activated and updated with tools/ functions from legit developers.

It is crucial to have a reputable antivirus tool installed and updated. Also, this software has to be used for regular system scans and to remove any detected threats/ issues. If you already opened the malicious attachment, use some reputable antivirus tool and remove it automatically.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove DHL Express Shipment Confirmation email scam:

Remove the related items of DHL Express Shipment Confirmation email scam using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing DHL Express Shipment Confirmation email scam issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (DHL Express Shipment Confirmation email scam) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to DHL Express Shipment Confirmation email scam removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter.  In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to DHL Express Shipment Confirmation email scam still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove DHL Express Shipment Confirmation email scam plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”.  Select all the recently installed browser plug-ins.

Optional Method

If you face problems in DHL Express Shipment Confirmation email scam removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete DHL Express Shipment Confirmation email scam (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications.  Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.