How to remove DHL Express Email Virus

What is DHL Express Email Virus?

DHL Express Email Virus refers to a spam email campaign used to distribute LokiBot virus. Cybercriminals deliver various emails, presenting them as notifications from DHL –world’s leading postal and Logistics Company (however, DHL has nothing to do with this scam). The scam emails encourage the users to click on certain documents attached to it. If this is done, the malware download/ installation process is triggered.

DHL Express Email spam is sent by thousands. The emails appear to be notifications of deliveries. The message states the users have received packages that have not been delivered. To retrieve these deliveries, they are asked to download and print the provided attachment file in them. This is a scam- the moment you click on the provided attachment you end up with DHL Express Email Virus on your system. Crooks claim the representative from DHL logistic company or government institution just as to give an impression legit to their emails. Now as you aware, do not click on the provided attachments as DHL is not the one which is sending you this email.

If you have already clicked on the provided attachment, you get LokiBot virus infection. The virus is capable of recording the user-system based information. It can gather information like logins/ passwords, web browsing activity and so on. The presence of the malware can lead to the significant financial loss and serous privacy issues because the crooks can easily access to the accounts on social networks, banks and so on. You need to immediately scan your system using some powerful antivirus tool that can detect and remove DHL Express Email Virus and all associated elements. Also, take the official support for the accounts that you think to get compromised.

How did DHL Express Email Virus infect my system?

The DHL Express Email Virus infection is caused when you click on the provided attachment. The attachment file in this case is PDF office. However, in other case, you may see the files in some other formats including Archives, JavaScript, and Executables and so on. The infection is caused the moment you click on the provided attachments. For example, if you open any Microsoft Office document, the infection is caused the moment you click the attachment file on the email. The process requires no prior permission if you are using Office version released before 2010. However, if you have the Microsoft Office version released after 2010, with the Protective view mode in them, you will always be asked to run macros command to initiate this process.

Full text presented in letter DHL Express Email Virus:

Subject: Your Parcel has arrived

ORDER: PI#545223

ARRIVAL PERIOD: Yesterday

Dear Customer,

Your parcel has arrived at the post office. Our courier was unable to deliver the parcel to you.

Please click the attachment to DOWNLOAD AND PRINT RECIEPT

To receive your parcel, please go to the nearest office and show this receipt.

Best Regards, DHL Express Team.

How to prevent malware intrusion?

Avoid opening any emails whose senders’ addresses seem suspicious, irrelevant and unknown. Never click the provided attachments –spam emails cause infection when the virulent attachment or website link is opened. Additionally, use MS Office version released after 2010 installed so as to get best protection in the form of alert when you click any files that containing malicious scripts. Since the malware can be distributed  through untrustworthy downloading channels (such as p2p networks, free file hosting sites and third party downloders/ installers), fake software updaters and illegal activation tools, you require always using official and verified sources for any software download/ install, update and purchase. For adequate protection, have a reputable antivirus tool that provides real time protection.

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove DHL Express Email Virus:

Remove the related items of DHL Express Email Virus using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing DHL Express Email Virus issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (DHL Express Email Virus) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to DHL Express Email Virus removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter. In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to DHL Express Email Virus still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove DHL Express Email Virus plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”. Select all the recently installed browser plug-ins.

Optional Method

If you face problems in DHL Express Email Virus removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete DHL Express Email Virus (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications. Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.