How to remove Crm Ransomware: Restore encrypted files

Easy methods to delete Crm Ransomware in Windows 10/8/7 computer

Crm Ransomware is very dangerous file virus considered as ransomware. This ransomware-type malware is new variant of VoidCrypt Ransomware designed to encrypt all types of files stored in your computer hard drive and demands ransom payment for the decryption. It modifies each file by adding cybercriminals’ email ID, unique ID assigned to you, and .crm File Extension to the original filename. For example, it renames ‘1.png’ filename to ‘1.png.[[email protected]][MJ-YM7982451360].crm’. After encryption process is finished , ‘Read_this.txt’ text files as ransom notes are dropped onto Windows desktop.

The ransom note contains the information about this nasty ransomware, how you can recover your locked files, cybercriminals’ email ID and ransom money details. The ransom-demanding ransom note states all formats of files including images, audios, videos, games, pdf, ppt, xlx, css, html, text, documents, database and other formats of files stored in computer hard drive have been locked, and you need to pay certain amount of ransom money for the decryption keys/software. According to ransom note, you need to establish the contact with cybercriminals via provided email ID for the decryption keys/software.

The ransom note instructs to email the ‘prkey.txt.key’ file to cybercriminals via provided email address. It offers some free decryption service for some locked files and asks you to send 2-3 locked files to provided email address. After free decryption service is successful, they force you to pay certain amount of extortion money to decrypt all files. It also claims that in order to uninstall this ransomware, renames locked files manually, or use third-party decryption service, you will lose your all locked files or personal files permanently. But it is bogus at all.

They are not going to recover your locked files even when ransom payment is made. So, you should never trust on them and avoid paying any amount of ransom money to them at any cases. Paying ransom money may lead to severe privacy issues, financial losses, or even identity theft. If you really want to recover/decrypt your files, then at first you should try to find and remove Crm Ransomware related files in computer as soon as possible. After malware or ransomware removal, you can go for data recovery solution to restore locked files.

How did you get Crm Ransomware in Windows computer?

Malspam Campaign or Email Spam Campaign is the mostly used mechanism by cybercriminals or malware programmers to delivers Trojans, Ransomware or other malware in your computer. Scammers or malware programmers send spam emails in your mailbox which contains some messages along with suspicious hyperlinks or attachments. The attachments file can be Microsoft Office Documents, PDF, RAR, ZIP, JavaScript or other formats of files. Once opened, it executes certain codes/scripts to infect your computer with malware or viruses. For example, Microsoft Office Documents as malicious attachments infect your computer by enabling malicious macro commands.

How to protect your system against Ransomware-type malware?

It is strongly recommended you not to open any attachments or hyperlinks presented in spam or irrelevant emails at any cases. You should check if ‘Anti-Spam Filter’ feature is enabled in your mail service you use. This feature when enabled, all spammy emails will automatically be delivered to spam folder of email service. You should never reply to spam emails at any cases. Also, you should keep up-to-date your operating system and all other software installed in computer, and run regular system scan for malware or viruses in computer with some powerful antivirus software.

Let’s take a look at ransom note:

All Your Files Has Been Encrypted

You Have to Pay to Get Your Files Back

1-Go to C:\ProgramData\ or in Your other Drives   and send us prvkey.txt.key  file

2-You can send some file little than 1mb for Decryption test to trust us But the test File should not contain valuable data

3-Payment should be with Bitcoin

4-Changing Windows without saving prvkey.txt.key file will cause permanete Data loss

Our Email:[email protected]

in Case of no Answer:[email protected]

Antimalware Details And User Guide

Click Here For Windows

Click Here For Mac

Step 1: Remove Crm Ransomware through “Safe Mode with Networking”

Step 2: Delete Crm Ransomware using “System Restore”

Step 1: Remove Crm Ransomware through “Safe Mode with Networking”

For Windows XP and Windows 7 users: Boot the PC in “Safe Mode”. Click on “Start” option and continuously press on F8 during the start process until the “Windows Advanced Option” menu appears on the screen. Choose “Safe Mode with Networking” from the list.

Now, a windows homescreen appears on the desktop and work-station is now working on “Safe mode with networking”.

For Windows 8 Users: Go to the “Start Screen”. In the search results select settings, type “Advanced”. In the “General PC Settings” option, choose “Advanced startup” option. Again, click on the “Restart Now” option. The work-station boots to “Advanced Startup Option Menu”. Press on “Troubleshoot” and then “Advanced options” button.  In the “Advanced Option Screen”, press on “Startup Settings”. Again, click on “Restart” button. The work-station will now restart in to the “Startup Setting” screen. Next is to press F5 to boot in Safe Mode in Networking.

For Windows 10 Users: Press on Windows logo and on the “Power” icon. In the newly opened menu, choose “Restart” while continuously holding “Shift” button on the keyboard. In the new open “Choose an option” window, click on “Troubleshoot” and then on the “Advanced Options”. Select “Startup Settings” and press on “Restart”. In the next window, click on “F5” button on the key-board.

Step 2: Delete Crm Ransomware using “System Restore”

Log-in to the account infected with Crm Ransomware. Open the browser and download a legitimate anti-malware tool. Do a full System scanning. Remove all the malicious detected entries.

In case if you cannot start the PC in “Safe Mode with Networking”, Try using “System Restore”

• During the “Startup”, continuously press on F8 key until the “Advanced Option” menu appears. From the list, choose “Safe Mode with Command Prompt” and then press “Enter”

• In the new opened command prompt, enter “cd restore” and then press “Enter”.

• Type: rstrui.exe and Press “ENTER”

• Click “Next” on the new windows

• Choose any of the “Restore Points” and click on “Next”. (This step will restore the work-station to its earlier time and date prior to Crm Ransomware infiltration in the PC.

• In the newly opened windows, press on “Yes”.

Once your PC gets restored to its previous date and time, download the recommended anti-malware tool and perform a deep scanning in order to remove Crm Ransomware files if they left in the work-station.

In order to restore the each (separate) file by this ransomware, use “Windows Previous Version” feature. This method is effective when “System Restore Function” is enabled in the work-station.

Important Note: Some variants of Crm Ransomware delete the “Shadow Volume Copies” as well hence this feature may not work all the time and is applicable for selective computers only.

How to Restore Individual Encrypted File:

In order to restore a single file, right click on it and go to “Properties”. Select “Previous Version” tab. Select a “Restore Point” and click on “Restore” option.

In order to access the files encrypted by Crm Ransomware, you can also try using “Shadow Explorer”. In order to get more information on this application, press here.

Important: Data Encryption Ransomware are highly dangerous and it is always better that you take precautions to avoid its attack on your work-station. It is advised to use a powerful anti-malware tool in order to get protection in real-time. With this help of “SpyHunter”, “group policy objects” are implanted in the registries in order to block harmful infections like Crm Ransomware.

Also, In Windows 10, you get a very unique feature called “Fall Creators Update” that offer “Controlled Folder Access” feature in order to block any kind of encryption to the files. With the help of this feature, any files stored in the locations such as “Documents”, “Pictures”, “Music”, “Videos”, “Favorites” and “Desktop” folders are safe by default.

It is very important that you install this “Windows 10 Fall Creators Update” in your PC to protect your important files and data from ransomware encryption. The more information on how to get this update and add an additional protection form rnasomware attack has been discussed here.

How to Recover the Files Encrypted by Crm Ransomware?

Till now, you would have understood that what had happed to your personal files that got encrypted and how you can remove the scripts and payloads associated with Crm Ransomware in order to protect your personal files that has not been damaged or encrypted until now. In order to retrieve the locked files, the depth information related to “System Restore” and “Shadow Volume Copies” has already been discussed earlier. However, in case if you are still unable to access the encrypted files then you can try using a data recovery tool.

Use of Data Recovery Tool

This step is for all those victims who have already tries all the above mentioned process but didn’t find any solution. Also it is important that you are able to access the PC and can install any software. The data recovery tool works on the basis of System scanning and recovery algorithm. It searches the System partitions in order to locate the original files which were deleted, corrupted or damaged by the malware. Remember that you must not re-install the Windows OS otherwise the “previous” copies will get deleted permanently. You have to clean the work-station at first and remove Crm Ransomware infection. Leave the locked files as it is and follow the steps mentioned below.

Step1: Download the software in the work-station by clicking on the “Download” button below.

Step2: Execute the installer by clicking on downloaded files.

Step3: A license agreement page appears on the screen. Click on “Accept” to agree with its terms and use. Follow the on-screen instruction as mentioned and click on “Finish” button.

Step4: Once the installation gets completed, the program gets executed automatically. In the newly opened interface, select the file types that you want to recover and click on “Next”.

Step5: You can select the “Drives” on which you want the software to run and execute the recovery process. Next is to click on the “Scan” button.

Step6: Based on drive you select for scanning, the restore process begins. The whole process may take time depending on the volume of the selected drive and number of files. Once the process gets completed, a data explorer appears on the screen with preview of that data that is to be recovered. Select the files that you want to restore.

Step7. Next is to locate the location where you want to saver the recovered files.