How to remove BBB Email Virus from PC

Best methods to delete BBB Email Virus

BBB Email Virus is a scam that is used by the scammers with the aim to makes illegal money through cheat innocent users. It always tries to scam recipients by sending emails expecting that someone will open the attached files such as MS Office, Word file and so on. Once users will open the attached files, malware gets downloaded and installed. The file attached to this email is used to distribute Dridex banking malware.

The main purpose of this email is to trick users into believing that they have received an email from Better Business Bureau which claims that the file attached to it contains information about a certain scams. BBB is a private, nonprofit organization whose self-described mission is to focus on advancing marketplace trust. Among all, this email is disguised as one of the weekly BBB scam alerts.

Cyber criminals behind this email deceive recipients into opening malicious attachments that supposedly contain information about a holiday survey scam. Once permission is granted, computer gets infected with a malicious Trojan virus named Dridex. So, if you are the one who encounters this email, you must avoid clicking anywhere on the page. The mail function of this email virus is to record keystrokes and collect information.

The collected data includes IP addresses, login id, bank account number and other information and send them to remote server which is often controlled by the cyber criminals. Moreover, it can consume large amount of system resources to degrade overall performance and makes your PC totally useless. Thus, it is highly advised to delete BBB Email Virus without any delay as it may lead various problems like as severe privacy issues or even identity exposure.

How does BBB Email Virus get enter into your PC?

As it mentioned, spam email campaigns are used to trick people into clicking on a malicious attachment by making them thinking that the email they receive is genuine and the file attached to it is important, useful.  The file attached to this email is named as “Holiday Survey Fraud 996188331.xslb”, “Threats Survey 00557.xlsb”, or similarly. Once users click on it, they are asked to enable macros commands. You may know that PC cannot get infected with malware until macros commands are enabled. Once more click leads them into the installation of Dridex malware.

Due to all these reasons, users are advised not to open files and links present in irrelevant emails received from unknown addresses. Also, avoid downloading files or programs from unofficial pages or similar sources. For that use only official pages and direct links. Furthermore, all installed programs must be updated and activated (if necessary) with tools provided by their official developers.

Text presented in the fraudulent BBB email letter:

Subject: Don’t Fall for This Holiday Survey Fraud

Don’t Fall for This Holiday Survey Scam

Scoring a great deal on Black Friday as well as Cyber Monday is exciting. Unfortunately, con artists are using that same feeling of excitement to lure shoppers into scams. These text messages and fake Black Friday and Cyber Monday surveys can steal valuable information from unsuspecting victims.

Please read attentively attached tips to protect your business from treats.

Common threads and scam cases are presented in attach with examples and details. As well as counter measures against fraid attacks.

International Association of Better Business Bureaus | 4250 North Fairfax Drive, Arlington, VA 22203

Holiday Survey Fraud 996188331

Antimalware Details And User Guide

Click Here For Windows Click Here For Mac

Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.

Google Chrome (PC)

• Go to right upper corner of the screen and click on three dots to open the Menu button
• Select “Settings”. Scroll the mouse downward to choose “Advanced” option
• Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
• Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option

Google Chrome (Android)

• Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
• Scroll down further to click on “site settings” and then press on “notifications” option
• In the newly opened window, choose each suspicious URLs one by one
• In the permission section, select “notification” and “Off” the toggle button

Mozilla Firefox

• On the right corner of the screen, you will notice three dots which is the “Menu” button
• Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
• Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
• In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”

Internet Explorer

• In the Internet Explorer window, select the Gear button present on the right corner
• Choose “Internet Options”
• Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
• Select all the suspicious URLs one by one and click on the “Remove” option

Microsoft Edge

• Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
• Scroll down and select “Settings”
• Scroll down further to choose “view advanced settings”
• In the “Website Permission” option, click on “Manage” option
• Click on switch under every suspicious URL

Safari (Mac):

• On the upper right side corner, click on “Safari” and then select “Preferences”
• Go to “website” tab and then choose “Notification” section on the left pane
• Search for the suspicious URLs and choose “Deny” option for each one of them

Manual Steps to Remove BBB Email Virus:

Remove the related items of BBB Email Virus using Control-Panel

Windows 7 Users

Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”

Windows XP Users

Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option

Windows 10 and 8 Users:

Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”

Mac OSX Users

Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.

In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.

After you uninstall all the potentially unwanted program causing BBB Email Virus issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.

How to Remove Adware (BBB Email Virus) from Internet Browsers

Delete malicious add-ons and extensions from IE

Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.

Additional Option

If you still face issues related to BBB Email Virus removal, you can reset the Internet Explorer to its default setting.

Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.

Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter.  In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.

For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”

Select the “Advanced” tab in the newly opened window

Press on “Reset” option

You have to press on the “Reset” button again to confirm that you really want to reset the IE

Remove Doubtful and Harmful Extension from Google Chrome

Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.

Optional Method

If the problems related to BBB Email Virus still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.

At the bottom, notice the “Reset” option and click on it.

In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.

Remove BBB Email Virus plugins (including all other doubtful plug-ins) from Firefox Mozilla

Open the Firefox menu and select “Add-ons”. Click “Extensions”.  Select all the recently installed browser plug-ins.

Optional Method

If you face problems in BBB Email Virus removal then you have the option to rese the settings of Mozilla Firefox.

Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.

Choose “Troubleshooting Information”

In the newly opened pop-up window, click “Refresh Firefox” button

The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.

Remove Malicious Extension from Safari

Open the Safari and go to its “Menu” and select “Preferences”.

Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.

Optional Method

Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.

In the newly opened window, select “All History” and then press on “Clear History” option.

Delete BBB Email Virus (malicious add-ons) from Microsoft Edge

Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”

Optional Method

Open the browser (Microsoft Edge) and select “Settings”

Next steps is to click on “Choose what to clear” button

Click on “show more” and then select everything and then press on “Clear” button.

Conclusion

In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications.  Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.