How to remove [email protected] Ransomware

Easy methods to delete [email protected] from PCs (Remove Crysis/Dharma Ransomware’s variants)

[email protected] is email address used by cybercriminal of ROGER Ransomware that is belongs to Dharma/Crysis Ransomware family. Scammers ask you to send some encrypted files on this email ID for free decryption. After successful free decryption test, it forces you to pay demanded ransom money for decryption. For more details, you can read this article carefully. Let’s starts the discussion.

What is [email protected]?

[email protected] or ROGER Ransomware or .[ [email protected]].ROGER File Extension Ransomware is new variants of Dharma/Crysis Ransomware. This dubious file virus is made using very powerful encryption algorithm techniques by cybercriminals. It is capable of locking all types of files including documents, databases, ppt, xlx, css, html, text, images, audios, videos, games, pdf and other files of your computer. In simple word, we can say that you can’t use or open your personal files anymore due to its nasty behaviours. When you try to open such locked files, then you get “FILES ENCRYPTED.txt” ransom note on machine.

[email protected]’s ransom note contains some information about this ransomware, how you can recover your locked files, technical support’s email ID and ransom money details as well, and it states that all files of your computer hard drive have been locked due to security reasons and requires paying certain amount of ransom money for decryption. It claims that the only way to decrypt or recover files encrypted by ransomware is to purchase and use its decryption tools/keys/software. Otherwise, you will lose your all files & folders of your computer permanently.

Let’s take have a look at message displayed on ransom note:

    YOUR FILES ARE ENCRYPTED

    Don’t worry,you can return all your files!

    If you want to restore them, follow this link:zombietry4o3nzeh.onion/?ticket=Rt31ws32vJLxvwudeH_1E857D00

    Use Tor Browser to access this address.

    If you have not been answered via the link within 12 hours, write to us by e-mail:[email protected]

    Attention!

    Do not rename encrypted files.

    Do not try to decrypt your data using third party software, it may cause permanent data loss.

    Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Threat Analysis

Name: [email protected]

Type: File Virus, Crypto-Malware, Ransomware, File Locker

Description: This dubious crypto-malware is capable of encrypting all files stored in your computer and drops the copies of ransom note on screen. In other word, we can say that you can’t open or use your personal files or data as usual like before.

Distribution methods: Malicious ads or popup messages, fake software updates or security alert messages, spam email messages, infected attachments, torrent websites, bundles of freeware or shareware and many other tricks.

Motives of crooks: Aims to collect your sensitive information and shares it to other hackers or third parties to generate some revenue. They also want to steal your money from your wallet or e-wallet.

Removal & recovery solution: In case if your System has infected from [email protected] or related infection, then you need to scan your System with powerful antivirus software. After complete scan and malware removal, you can use powerful data recovery software to restore files encrypted by ransomware.

Should I pay ransom money?

We recommended you to please avoid paying any amount of ransom money to them for decryption. According to cyber security researchers, [email protected] is very notorious crypto-malware creation of cybercriminals who wants to gain some illegal online profit and cheat with innocent users. They never do any mercy with you. It demands huge amount of extortion money to decrypt your files and asks you to send some locked files for free decryption test on email ID provided on ransom note. But it is bogus at all. You should never trust on them at any cases. In order to pay extortion money, they can keep record of your some information such as IP address, URLs search, user name & password of various accounts, banking information and more details. So, it is important to delete [email protected] from machine as soon as possible.

How your System gets infected from [email protected] (Dharma ransomware’s variants)?

ROGER Ransomware (Dharma Ransomware variants) is generally get enters into your machine from malicious email messages, infected email attachments and bundles of free software which you are downloaded from internet. Scammers or hackers send spam emails in your mailbox which contains some messages along with malicious attachments. These attachments can be Microsoft Office documents, pdf, rar, JavaScript and other formats of files that can infect your machine deeply. So, you should be careful while surfing online and avoid opening attachments coming from unknown emails.

Precautionary measures:

• Create backup or keep backup of your all files stored in your device on some safe external storage device.
• You should keep up-to-date your operating System like Windows, Mac, Linux and other OS
• Remove all the faculty software running in your machine and update rest of the genuine software.
• Scan the PC with powerful antivirus software in regular time intervals
• Be alert while browsing internet and avoid opening attachments coming from unknown emails, avoid installing freeware from unknown sources and click on ads or popup after double reading.

Antimalware Details And User Guide

Click Here For Windows

Click Here For Mac

Step 1: Remove [email protected] through “Safe Mode with Networking”

Step 2: Delete [email protected] using “System Restore”

Step 1: Remove [email protected] through “Safe Mode with Networking”

For Windows XP and Windows 7 users: Boot the PC in “Safe Mode”. Click on “Start” option and continuously press on F8 during the start process until the “Windows Advanced Option” menu appears on the screen. Choose “Safe Mode with Networking” from the list.

Now, a windows homescreen appears on the desktop and work-station is now working on “Safe mode with networking”.

For Windows 8 Users: Go to the “Start Screen”. In the search results select settings, type “Advanced”. In the “General PC Settings” option, choose “Advanced startup” option. Again, click on the “Restart Now” option. The work-station boots to “Advanced Startup Option Menu”. Press on “Troubleshoot” and then “Advanced options” button. In the “Advanced Option Screen”, press on “Startup Settings”. Again, click on “Restart” button. The work-station will now restart in to the “Startup Setting” screen. Next is to press F5 to boot in Safe Mode in Networking.

For Windows 10 Users: Press on Windows logo and on the “Power” icon. In the newly opened menu, choose “Restart” while continuously holding “Shift” button on the keyboard. In the new open “Choose an option” window, click on “Troubleshoot” and then on the “Advanced Options”. Select “Startup Settings” and press on “Restart”. In the next window, click on “F5” button on the key-board.

Step 2: Delete [email protected] using “System Restore”

Log-in to the account infected with [email protected]. Open the browser and download a legitimate anti-malware tool. Do a full System scanning. Remove all the malicious detected entries.

In case if you cannot start the PC in “Safe Mode with Networking”, Try using “System Restore”

• During the “Startup”, continuously press on F8 key until the “Advanced Option” menu appears. From the list, choose “Safe Mode with Command Prompt” and then press “Enter”

• In the new opened command prompt, enter “cd restore” and then press “Enter”.

• Type: rstrui.exe and Press “ENTER”

• Click “Next” on the new windows

• Choose any of the “Restore Points” and click on “Next”. (This step will restore the work-station to its earlier time and date prior to [email protected] infiltration in the PC.

• In the newly opened windows, press on “Yes”.

Once your PC gets restored to its previous date and time, download the recommended anti-malware tool and perform a deep scanning in order to remove [email protected] files if they left in the work-station.

In order to restore the each (separate) file by this ransomware, use “Windows Previous Version” feature. This method is effective when “System Restore Function” is enabled in the work-station.

Important Note: Some variants of [email protected] delete the “Shadow Volume Copies” as well hence this feature may not work all the time and is applicable for selective computers only.

How to Restore Individual Encrypted File:

In order to restore a single file, right click on it and go to “Properties”. Select “Previous Version” tab. Select a “Restore Point” and click on “Restore” option.

In order to access the files encrypted by [email protected], you can also try using “Shadow Explorer”. In order to get more information on this application, press here.

Important: Data Encryption Ransomware are highly dangerous and it is always better that you take precautions to avoid its attack on your work-station. It is advised to use a powerful anti-malware tool in order to get protection in real-time. With this help of “SpyHunter”, “group policy objects” are implanted in the registries in order to block harmful infections like [email protected].

Also, In Windows 10, you get a very unique feature called “Fall Creators Update” that offer “Controlled Folder Access” feature in order to block any kind of encryption to the files. With the help of this feature, any files stored in the locations such as “Documents”, “Pictures”, “Music”, “Videos”, “Favorites” and “Desktop” folders are safe by default.

It is very important that you install this “Windows 10 Fall Creators Update” in your PC to protect your important files and data from ransomware encryption. The more information on how to get this update and add an additional protection form rnasomware attack has been discussed here.

How to Recover the Files Encrypted by [email protected]?

Till now, you would have understood that what had happed to your personal files that got encrypted and how you can remove the scripts and payloads associated with [email protected] in order to protect your personal files that has not been damaged or encrypted until now. In order to retrieve the locked files, the depth information related to “System Restore” and “Shadow Volume Copies” has already been discussed earlier. However, in case if you are still unable to access the encrypted files then you can try using a data recovery tool.

Use of Data Recovery Tool

This step is for all those victims who have already tries all the above mentioned process but didn’t find any solution. Also it is important that you are able to access the PC and can install any software. The data recovery tool works on the basis of System scanning and recovery algorithm. It searches the System partitions in order to locate the original files which were deleted, corrupted or damaged by the malware. Remember that you must not re-install the Windows OS otherwise the “previous” copies will get deleted permanently. You have to clean the work-station at first and remove [email protected] infection. Leave the locked files as it is and follow the steps mentioned below.

Step1: Download the software in the work-station by clicking on the “Download” button below.

Step2: Execute the installer by clicking on downloaded files.

Step3: A license agreement page appears on the screen. Click on “Accept” to agree with its terms and use. Follow the on-screen instruction as mentioned and click on “Finish” button.

Step4: Once the installation gets completed, the program gets executed automatically. In the newly opened interface, select the file types that you want to recover and click on “Next”.

Step5: You can select the “Drives” on which you want the software to run and execute the recovery process. Next is to click on the “Scan” button.

Step6: Based on drive you select for scanning, the restore process begins. The whole process may take time depending on the volume of the selected drive and number of files. Once the process gets completed, a data explorer appears on the screen with preview of that data that is to be recovered. Select the files that you want to restore.

Step7. Next is to locate the location where you want to saver the recovered files.